Business Sys. Analysis Senior Analyst

Job Duties and Responsibilities:

• Responsible for business analysis, troubleshooting and resolution of requests and incidents while adhering to departmental procedures.
• Responsible for data analysis and provide insights on the data to the customers.
• Communicate directly with customers, provide needed information and details on the assigned tasks. 
• Use issue and request management application to record, track progress and milestones.
• Collaborate with the various teams (i.e., business, development and QA) to ensure that tasks are handled and brought to closure in an efficient and timely manner.
• Gains an in-depth understanding of application functionality and the business processes supported by these applications.
• Understand and meet the customer and senior management expectation on the delivery of the assigned tasks and keep them updated. 
• Provides knowledge transition and training on supported applications to other team members when needed.
• Conduct business in a professional and ethical manner to reinforce goodwill and profitability for the company.
• 7-8 years’ experience in business analysis, application support, system analysis with an understanding of software development lifecycle.
• Ability to exercise judgment using procedures and practices to determine the appropriate course of action and possess creative problem-solving skills.
• Successful candidate must have high level of interpersonal skills to communicate effectively with customers and internal IT team members.
• Clear and concise documentation skills.
• Excellent organizational, communication, comprehension, follow through, and documentation skills are required
• Willingness to learn and adapt to new skills/technology.
• Assume initiative and ownership of tasks assigned.
• Focus on providing exceptional customer service.
• Successful candidate must work well in a group, as well as alone and unsupervised.
• Good time management skills are required to keep up with a tasks and requests from customers. 
• Basic SQL querying/scripting a plus

Basic Qualifications:

• 3-5 years of experience as a Business Analyst
• 3-5 years of experience in PL/SQL
• 3-5 years of experience in Insurance Industry