Digital Solution Consultant Senior Consultant

"Job Summary

The Salesforce Senior Consultant will lead the administration, optimization, and governance of the Salesforce ecosystem across the organization. This role involves managing a team of Salesforce administrators, ensuring best practices in platform configuration, and partnering with business and technical teams to deliver scalable CRM solutions that enhance customer engagement and operational efficiency.

Key Responsibilities

1. Leadership & Strategy

Lead and mentor a team of Salesforce administrators, analysts, and support specialists.
Define and implement Salesforce administration strategy aligned with business goals.
Collaborate with business leaders, IT, and developers to drive CRM adoption and success.
Establish governance and change management processes to ensure platform integrity and compliance.

2. Salesforce Platform Management

Oversee day-to-day Salesforce operations including user provisioning, permissions, profiles, and security settings.
Manage system configuration: Flows, validation rules, approval processes, and automation.
Monitor system performance, conduct audits, and ensure data accuracy and cleanliness.
Evaluate and manage AppExchange solutions, system integrations, and third-party tools.

3. Project & Release Management

Plan and coordinate Salesforce releases, upgrades, and enhancements.
Partner with cross-functional teams (Sales, Service, Marketing, IT) to translate business needs into platform improvements.
Maintain documentation, configuration logs, and version control for all changes.

4. Data Governance & Reporting

Ensure compliance with data protection regulations (e.g., GDPR, HIPAA, CCPA).
Define data management policies including deduplication, cleansing, and backups.
Oversee creation and optimization of reports and dashboards to support business insights.

5. User Support & Training

Serve as escalation point for Salesforce-related issues and incidents.
Develop user training programs, onboarding materials, and best-practice documentation.
Foster a culture of CRM excellence and continuous improvement across departments."