Digital Solution Consultant Senior Consultant

Req ID: 350019 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Digital Solution Consultant Senior Consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Summary

Selenium functional and performance test automation experience. Salesforce Service Cloud AMS Support & Development

Provide L2/L3 application support, resolving production issues and service requests within UPS AMS SLAs.

Configure and customize Salesforce Service Cloud features including:

Email-to-Case, Web-to-Case, Digital Engagement (Chat & Messaging), Phone-to-Case, Omni-Channel Routing, CTI Integrations, Queues, Knowledge, CRM Analytics.

Develop scalable solutions using Apex Classes, Triggers, Lightning Web Components (LWC), Aura Components, Visualforce, Formulas, and OOB configurations.

Lead requirement clarification, functional walkthroughs, and solution negotiations with UPS business stakeholders.

Ensure all development adheres to Salesforce Governor Limits, secure coding standards, and UPS architectural guidelines.

Perform impact assessments and design end-to-end solutions using Salesforce best practices.

Develop automation of business processes using Lightning Flows, Workflows, Assignment Rules, and Email Alerts.

2. QA Automation – Functional, Regression & API Testing

Build and maintain automation frameworks for Salesforce Lightning using Selenium WebDriver, TestNG/JUnit, BDD frameworks (Cucumber), and RestAssured (for API testing).

Automate functional, regression, cross-browser, and integration test scenarios for Service Cloud workflows.

Validate end-to-end process flows including case creation, routing, queue assignment, CTI events, communication channels, and CRM Analytics dashboards.

Integrate automation suites into CI/CD pipelines (Jenkins, Azure DevOps, GitLab).

Ensure adequate test coverage and quality gates for all AMS releases.

3. Performance Testing & Optimization

Design performance test scenarios for high-load Customer Service operations (case volumes, CTI traffic, messaging throughput).

Use tools like JMeter, LoadRunner, or NeoLoad to evaluate performance of UI, APIs, and integrations.

Identify bottlenecks, analyze response times, evaluate concurrency behavior, and provide optimization recommendations.

Partner with infrastructure, Salesforce, and network teams to tune performance across channels.

4. Integration Development & Testing

Build and support integrations between Salesforce and cloud/on-prem systems using:

REST APIs, SOAP APIs, OAuth flows, Single Sign-On (SSO).

Validate inbound/outbound integrations to UPS systems, CTI vendors, conversational channels (Chat/Messaging), and external CRM/OM tools.

Troubleshoot integration failures, debug logs, and handle data synchronization issues.

5. Data Migration & Environment Management

Perform data updates, mass data operations, and migrations using Data Loader, Workbench, and Salesforce data tools.

Support sandbox refreshes, environment setup, and deployment readiness.

Ensure proper data governance and compliance with UPS security standards.

6. Release Governance, DevOps & Code Quality

Lead or participate in code reviews; enforce coding standards, maintainability, and Salesforce best practices.

Ensure test coverage is achieved for Apex and Lightning components.

Deploy changes across Dev → QA → UAT → Prod using Flosum or similar DevOps tools.

Maintain documentation such as technical design, solution approaches, test plans, SOPs, and runbooks.

7. Collaboration & Stakeholder Management

Lead discussions with business teams on requirements, prioritization, fit-gap analysis, and solution alignment.

Work with 3rd-party implementation partners and coordinate across onshore/offshore teams.

Support KT, training, and knowledge repository updates for the AMS team.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.