Field Tech Analyst

Req ID: 359223 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

• Provide support to the organisations diverse end-user base by responding to inbound and outbound service requests, incidents and finding the root cause of the issue while collaborating with the respective teams to resolve the issue.
• Lead the Hyderabad Team effectively and collaborate with rest of Japac techs in resolving issues
• Imaging and managing laptops with Intune imaging and Airwatch portal management.
• Manage Hardware lifecycle effectively
• 1st Level Point of Contact for escalation
• Managing tickets on Service now I TIL tool according to the priorities and adhering to SLA
• Managing mobile device assets, and JAMF portal.
• Maintain and Support end users in installing software applications, ensuring they met project requirements and quality standards.
• Collaborate with cross-functional teams
• Assisting network management team and providing onsite smart hands for network upgrades. This involves testing only and smarthands Troubleshooting.
• Troubleshooting on issues, employing strong debugging and problem-solving skills.
• Conducted training for field service Tech in local language
• Analyse and tackle complex technical problems with innovative and practical solutions.
• Build Customer relationships and managing both internal and external stakeholders to gather requirement and work according to the client needs.
• Enhanced knowledge on technical skills, problem solving skills, Time management, Office 365 applications including Excel and formulas, Outlook, Microsoft Exchange, MS Teams, WebEx.
• Service Level Agreements (SLAs) Management and understanding priorities.
• 100% asset management accuracy and comply to asset management requirements of Laptops, Mobiles, iPads, Video Conference Devices.

Requirement:

• 3-5 year of experience Desktop Support for Software and hardware troubleshooting, Windows OS & MAC OS in Desktop/Deskside Support environment.
• Minimum 2 year of experience in Microsoft Intune
• IOS, JAMF Apple Device management & Tangoe
• Minimum 2 years Team Lead experience
• Good understanding of ITIL Framework is a must
• Experience in using ITSM Tools like Service Now, Remedy etc.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.