Req ID: 385948 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT Project Management Advisor to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Description – Capacity & Fulfilment Lead

Role: Capacity & Fulfilment Lead
Experience: 12+ Years
Domain: Healthcare – Mandatory
Coverage: Cross-Portfolio Support
Engagement: Enterprise Healthcare Customer

Location: Hyderabad(Preferred)/Metro locations where we have NTT DATA Office presence

Role Overview

We are looking for an experienced Capacity & Fulfilment Lead with 12+ years of experience to lead capacity planning, demand fulfilment, and resource optimization across multiple portfolios supporting a strategic healthcare customer.

The role will provide cross-portfolio visibility and governance of demand, capacity, supply, and fulfilment, working closely with delivery leaders, portfolio/program managers, workforce management, talent acquisition, and other enabling functions. The successful candidate will be responsible for ensuring that current and forecasted resource requirements are understood, planned, and fulfilled in alignment with business priorities and delivery commitments.

Strong experience working in the Healthcare domain is mandatory, along with demonstrated expertise in capacity planning, resource/workforce management, demand forecasting, fulfilment governance, and stakeholder management in a large-scale IT services or technology environment.

Key Responsibilities

Capacity Planning & Demand Management

• Lead capacity and resource planning across multiple portfolios, programs, and delivery teams supporting the healthcare customer.

• Consolidate and analyze current and future demand across portfolios to provide an integrated view of resource requirements.

• Develop short-, medium-, and long-term capacity forecasts based on project pipelines, business priorities, ramp-ups, ramp-downs, and anticipated demand.

• Identify capacity gaps, excess capacity, skill shortages, and potential fulfilment risks proactively.

• Partner with portfolio and delivery leaders to validate demand forecasts and resource requirements.

• Drive proactive capacity planning rather than reactive resource fulfilment.

Fulfilment Management

• Own and govern the end-to-end resource fulfilment process across the account/portfolio landscape.

• Track open demands, ageing, fulfilment status, critical positions, and upcoming resource requirements.

• Coordinate with internal workforce/resource management teams, Talent Acquisition, subcontracting/vendor teams, and delivery organizations to fulfil demand.

• Establish prioritization mechanisms for critical and competing resource demands.

• Drive timely closure of resource requirements while balancing skills, location, cost, availability, and delivery timelines.

• Identify fulfilment bottlenecks and implement corrective actions and escalation mechanisms.

Cross-Portfolio Governance

• Establish a consistent capacity and fulfilment governance model across portfolios.

• Provide leadership with a consolidated view of demand, supply, fulfilment, utilization, and associated risks.

• Facilitate regular capacity and fulfilment reviews with portfolio, delivery, and account leadership.

• Ensure alignment between portfolio-level requirements and overall account/customer priorities.

• Identify opportunities for resource sharing and redeployment across portfolios to improve utilization and minimize external hiring.

• Manage dependencies and competing resource requirements across programs.

Workforce Optimization

• Drive effective utilization of available resources through proactive deployment and redeployment.

• Identify upcoming roll-offs and facilitate early mapping of resources to future requirements.

• Support workforce pyramid, location, skill-mix, and cost optimization initiatives.

• Partner with leadership to identify strategic skill requirements and capability gaps.

• Provide inputs into hiring, cross-skilling, upskilling, and workforce transformation plans.

• Reduce fulfilment lead times and improve internal fulfilment wherever feasible.

Healthcare Domain Alignment

• Apply an understanding of the Healthcare industry and healthcare technology landscape when assessing resource and capability requirements.

• Understand delivery considerations associated with healthcare customers, including regulatory, security, privacy, compliance, and business-critical environments.

• Work effectively with teams supporting healthcare business functions, platforms, applications, data, digital transformation, infrastructure, and related technology services.

• Ensure workforce and capacity strategies are aligned with customer priorities and healthcare-specific delivery requirements.

Reporting, Analytics & Continuous Improvement

• Develop and maintain dashboards covering key metrics such as:

  • Demand vs. capacity

  • Fulfilment rate

  • Open and ageing demands

  • Time to fulfil

  • Resource utilization

  • Bench/available capacity

  • Upcoming roll-offs

  • Skill gaps

  • Internal vs. external fulfilment

• Use data and trend analysis to anticipate capacity constraints and recommend actions.

• Drive standardization, automation, and continuous improvement of capacity and fulfilment processes.

• Present actionable insights, risks, and recommendations to senior account and delivery leadership.

Required Experience & Skills

• 12+ years of overall professional experience, preferably within IT services, consulting, technology delivery, or large-scale managed services organizations.

• 8+ years of significant experience in capacity planning, resource management, workforce management, demand management, or fulfilment management.

• Healthcare domain experience is mandatory.

• 5+ years of demonstrated experience supporting large healthcare customers or healthcare technology environments.

• 5+ years of proven experience managing resource demand and capacity across multiple portfolios/programs simultaneously.

• Strong understanding of IT delivery models, resource pyramids, skill planning, utilization, and workforce optimization.

• Experience working with delivery leadership, account management, HR/workforce management, Talent Acquisition, and vendor organizations.

• Ability to analyze complex demand and capacity data and translate it into actionable recommendations.

• Strong governance, planning, analytical, and problem-solving capabilities.

• Excellent stakeholder management skills with the ability to work with senior leadership.

• Strong communication, presentation, negotiation, and influencing skills.

• Ability to operate effectively in a complex, matrixed, and geographically distributed organization.

Preferred Experience

• Experience supporting large enterprise healthcare accounts in an IT services/consulting environment.

• Experience managing workforce/capacity across multiple technology areas such as applications, cloud, infrastructure, data & analytics, digital, testing, cybersecurity, and managed services.

• Familiarity with workforce/resource management platforms and enterprise reporting tools.

• Experience with advanced Excel, Power BI, Tableau, or similar analytics/reporting solutions.

• Experience establishing or transforming capacity and fulfilment governance processes.

• Exposure to global delivery models, including onsite/offshore/nearshore workforce planning.

Key Competencies

• Strategic Capacity Planning

• Demand Forecasting & Fulfilment

• Cross-Portfolio Resource Management

• Healthcare Domain Knowledge

• Workforce Planning & Optimization

• Resource Utilization Management

• Stakeholder & Leadership Management

• Data-driven Decision Making

• Governance & Risk Management

• Problem Solving & Escalation Management

• Executive Communication

• Continuous Improvement

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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