Kore.ai Senior Developer

Req ID: 300134 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Kore.ai Senior Developer to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

Roles & Responsibilities:

• 8-10 years of experience in Software development with at least 5+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java Script, Python
• Good experience on Conversational AI Platform
• Exposure to Gen AI and its concepts with conversational AI Products
• Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist
• Experience on Node JS used for chatbot backend technology
• UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
• Good experience in Design and Solution Architecture for creating chatbots voice bots using Kore.ai
• Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
• Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
• Expertise in troubleshooting Kore.ai errors.
• Experience in utilizing ITSM ticketing tools like Service Now / Jira / others for integrating within Chatbots
• Support the Hyper care period after the go-live.
• Having excellent communication skills to work with stakeholders

Basic Qualifications:

• Bachelor’s degree in business or related field
• 4+ years of support experience on Kore.ai
• Experience in Web Services using REST, SOAP
• Knowledge of different authentication and authorization techniques
• Exposure to any of the cloud platforms like AWS/GCP/Azure

Preferences:

• Experience working with Business teams preferred
• Ability to work independently and as part of a team in a fast-paced environment.

Ability is work in the shift mode (afternoon)

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.