Lead Engineer

Req ID: 352298 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Title
•    Fieldglass Support Engineer / SAP Fieldglass Support Engineer

Role Summary
•    The Fieldglass Support Engineer will provide L2/L3 functional and technical support for SAP Fieldglass (VMS) in a live production environment. The role owns incident triage, root-cause analysis, configuration changes, integrations troubleshooting, release validation, vendor coordination, and continuous improvement to ensure smooth contingent workforce and services procurement operations.

Key Responsibilities
•    Production Support & Incident Management
•    Act as primary L2/L3 owner for Fieldglass incidents and service requests; triage, prioritize, and resolve or escalate per SLAs.
•    Lead P1/P2 incident responses, coordinate war rooms, and provide timely stakeholder communications.
•    Functional Configuration & Maintenance
•    Configure Fieldglass modules: Worker Lifecycle, Job Postings, SOW, Timesheets, Invoicing, Rate Cards, Supplier Management, and Approvals/Workflows.
•    Implement business rule changes, form/layout updates, and security/role changes.
•    Integrations & Data Management
•    Troubleshoot and validate integrations between Fieldglass and ERPs (SAP/Oracle), payroll systems, HRIS, and supplier systems via APIs, EDI, SFTP, and middleware.
•    Validate payloads (XML/JSON/CSV), reconcile inbound/outbound files, and support mapping/data transformation issues.
•    Root Cause Analysis & Permanent Fixes
•    Perform RCA for recurring or high-impact issues; propose and drive permanent remediation (config, process, or integration fixes).
•    Release & Change Management
•    Participate in release planning, perform regression testing, execute UAT, and own post-release hypercare for Fieldglass updates and patching.
•    Ensure changes follow change control and audit requirements.
•    Monitoring, Automation & Reporting
•    Maintain runbooks and automated checks for key processes (timesheet submission, invoice matching, supplier onboarding).
•    Build/maintain operational dashboards and reports for KPIs (SLAs, onboarding times, invoice aging).
•    Vendor & Stakeholder Coordination
•    Liaise with procurement, HR, finance, IT, third-party MSPs, and SAP Fieldglass support; manage vendor escalations and validate vendor fixes.
•    Documentation & Knowledge Transfer
•    Maintain KB articles, troubleshooting guides, configuration documentation, and provide training for L1 teams and business users.
•    Compliance & Controls
•    Ensure Fieldglass configurations support SOX, data privacy, tax, and local labor compliance. Support audit requests and evidence collection.

Required Skills & Competencies
•    Strong working knowledge of SAP Fieldglass functionality and configuration.
•    Experience in production support for Fieldglass or other VMS platforms (L2/L3).
•    Understanding of contingent workforce processes: worker onboarding, timesheets, SOW, services procurement, and supplier management.
•    Integration troubleshooting experience: APIs, EDI, SFTP, and middleware (Dell Boomi, MuleSoft, CPI, etc.).
•    Data skills: payload validation (XML/JSON/CSV), basic SQL, Excel for data reconciliation.
•    Familiarity with ITSM tools (ServiceNow, JIRA) and incident/change/problem management practices (ITIL).
•    Strong analytical and problem-solving skills with an RCA mindset.
•    Excellent communication and stakeholder management skills (technical to executive).
•    Ability to work in an on-call rotation and across multiple timezones.

Preferred / Nice-to-have
•    SAP Fieldglass certification or vendor training.
•    Experience integrating Fieldglass with Workday/Mulesoft/Salesforce/Coupa/Oracle and other ERP/payroll/HR systems.
•    Knowledge of worker classification, tax implications, and local labor regulations for contingent staff.
•    Scripting/automation knowledge (Python, PowerShell) or familiarity with RPA for simple automations.
•    BI/reporting (Power BI, Tableau) experience for dashboard creation.
•    ITIL, PMP, or equivalent certifications.

Qualifications & Experience
•    Bachelor’s degree in Information Systems, Computer Science, Business, HR, or related field.
•    3–7 years of combined Fieldglass/VMS functional or technical support experience (adjust higher for senior roles).
•    Demonstrated track record supporting live Fieldglass environments and managing integrations with ERPs/HR systems.
Day-to-Day / Deliverables
•    Triage and resolution updates for support tickets; clear incident notes and RCA documentation.
•    Configuration change implementations in non-prod and production (per change control).
•    Integration health checks and reconciliation reports.
•    Runbooks, KB updates, and training materials.
•    Weekly/monthly operational dashboard and SLA reports.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.