Offshore SAP FLM

Project Delivery  - SAP FLM
Manage SS FLM group accountable for timely and accurate customer deliveries
Review support execution & reporting on various accounts and provide direction and guidance as needed
Ensure that team maintains high level of competence and operational excellence
take critical business decisions to meet customer expectations
Escalation point of contact for respective Account DM’s  
Responsible for Continuous improvements & overall Delivery excellence
People Management
     Coordination with GRM/VMG/TA for timely fulfilments
     Perform resource allocations and workload assignments according to delivery requirements
     Responsible for achieving bench mark utilization of resources across SS pool
     Responsible for periodic reviews, recognition & rewards for SS resources
     Resource attrition management / retention
     Coordinate with HR/IT/Admin & other support functions to provide a conducive work environment for the resources
Should also be able to take of SLA adherence, daily traiging and ticket updates