Salesforce Scrum Master

"Scrum Master/Agile Project Manager
How You’ll Help Us:

As a Scrum Master/Agile Project Manager, you will have the opportunity to get in on the ground floor of a new division created within one of the largest technology providers in the world. We are building the next generation of digital services companies and believe clients are ready for a more nimble, agile partner to deliver outcomes across the SFDC platform- including AgentForce, Sales, Service, Marketing, Vlocity, MuleSoft, Tableau, etc.  

You’ll help us by viewing this opportunity as more than a job, but an opportunity to mold the business and as a place to grow your career with a core group of highly talented individuals across the US, Costa Rica, Canada, and India. We put an emphasis on training, improving consulting skills, and helping you achieve certifications. You’d be joining a company that has 3,000+ SF certifications, so you know you are part of a highly skilled team that values investing in team education and skill-building.     

Why the Role Is Important:
Our Scrum Master/Agile Project Managers are fundamental to ensuring the digital technology and related services that NTT DATA builds for our clients are valuable, intuitive, and impactful. The work of Scrum Master/Agile Project Managers provides our clients and team with support, leadership, and direction to make sure projects are executed well and to deliver the engagement as promised.  

Once You Are Here, You Will:
• Facilitate sprint planning, sprint reviews, scrum ceremonies, and work with Product Owner (PO)  and team to execute backlog to satisfy project requirements
• Mentor team and project partners in agile standard methodologies 
• Manage agile toolsets, project support, and priority gathering
• Provide and utilize relevant metrics to gauge team progress with a continual focus on improvement     (burndown, burnup, predictability, etc.)
• Support the triage and resolution of critical issues
• Prepare and deliver effective communications (both oral and written) regarding progress and status for both internal and client teams
• Effectively and efficiently track, mitigate/resolve issues, risks and blockers 
• Participate in quarterly Program Increment planning sessions
• Ensure cross-team coordination
• Participate/facilitate scrum of scrums

Required Qualifications:
• 8 years of experience as a Scrum Master
• 5 years of experience in Agile Project Management
• Minimum 3 years of experience in full software development life cycle
• Holds 2 of the following current certifications:
• PMI-ACP
• PMP
• CSM
• PSM
• Certified Scrum Professional
• SAFe Scrum Master
• SAFe Advanced Scrum Master
• SAFe Release Train Engineer
• SAFe Agilist
• Demonstrated track record of successful ability to manage large and complex projects or engagements
• Ability to help teams write user stories/features, identify dependencies, testing, and design optimal solutions
• Flexibility to work with teams, individuals and executives and willingness to help with a wide variety of work products and people
• Ability to establish immediate credibility with business stakeholders, build consensus, and achieve goals through influence
• Excellent interpersonal/communication skills

Once You Are Here, You Will:
• Facilitate sprint planning, sprint reviews, scrum ceremonies, and work with Product Owner (PO)  and team to execute backlog to satisfy project requirements
• Mentor team and project partners in agile standard methodologies 
• Manage agile toolsets, project support, and priority gathering
• Provide and utilize relevant metrics to gauge team progress with a continual focus on improvement     (burndown, burnup, predictability, etc.)
• Support the triage and resolution of critical issues
• Prepare and deliver effective communications (both oral and written) regarding progress and status for both internal and client teams
• Effectively and efficiently track, mitigate/resolve issues, risks and blockers 
• Participate in quarterly Program Increment planning sessions
• Ensure cross-team coordination
• Participate/facilitate scrum of scrums

Preferred:
• Experience with GenAI or AgentForce
• Experience with GUS, JIRA and Confluence preferred
• Experience as a Scrum Master in a SAFe environment
  
Ideal Mindset:
• Focus. You are responsible for maintaining team focus and eliminating distractions.  
• Coaching. You provide knowledge of agile methodology and will help improve practices for overall efficiency.
• Continuous improvement.  You are driven to support the development of your team by using data and retrospectives to increase individual skills and overall team performance."
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