Security Administration Senior Analyst

Job Title: Security Administration Senior Analyst

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks an Identity Operations Analyst to join our team in India.

We are growing at a rapid rate.  With our recent acquisitions and growing partnerships we are doubling in size and need to continue to build a world class team to support our customers in areas of Identity and Access Management that revolve around core identity platforms such as OKTA and Microsoft.

Role

• The Identity Operations Analyst is responsible for assisting in supporting and optimizing IAM systems to ensure the integrity and availability of authentication, authorization, and identity related services. This position will work with peer service areas and technology owners globally in order to support new and existing integrations in regard to identity life-cycle and security. This position must be able to provide Tier 1-2 technical support for resolving incidents, requests, training, and maintaining systems. This position must work effectively with managerial and technical team members in order to achieve defined goals and objectives.

Responsibilities

• Be the front-line support for our OKTA Identity platform and all the various integrations that impact our end users
• Work with support teams from all over the world to troubleshoot Identity issues as it applies to user experience including but not limited to
  • Login issues
  • Account resets
  • MFA resets and configuration
  • Identity flow issues
  • Log / error management
  • Documentation and training
• Answer support calls and mange support tickets
• Participate on new integrations to understand the nuances and complexities required to support the new customer or application
• Ensure processing and response to IAM requests to deliver premium services to the organization
• Support both enterprise and regional identity directories and the services they provide (Identity, application integration, replication, security, access mgmt, etc.)
• Support various directories for these integrations including Active Directory and Azure Active Directory