Senior Support Engineer-Digital Technology Analyst

Req ID: 317935 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Support Engineer-Digital Technology Analyst to join our team in Hyderabad, Telangana (IN-TG), India (IN).

"We are seeking a Senior Support Engineer with 3yrs experience – Sales Cloud with expertise in Salesforce Sales Cloud and Administration to provide advanced technical support, troubleshoot system issues, and optimize CRM solutions. The ideal candidate will work closely with sales, operations, and IT teams to ensure smooth performance, automation, and scalability of Sales Cloud functionalities.
•    Salesforce Administrator Certification 
•    Sales or Service Cloud Certification Mandatory  
•    Minimum 2 years of Salesforce.com configuration, workflow and approval process, organizational security controls, sharing rules, queues and public groups, role hierarchy and user profiles, Data Migration process from legacy systems and Reports and dashboards 
•    Minimum 2 years’ experience working with the overlap of business and technical processes to drive design solutions and form/drive related plans.  
Utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence.
Experience in automating processes to improve efficiency and effectiveness.
Actively running Weekly Service Reviews (WSR) to monitor and enhance project performance.
Conducting daily standups to ensure effective communication and coordination within the project team.
Demonstrating testing experience to ensure the quality and reliability of project deliverables.
Working on Root Cause Analysis (RCA) to identify and address underlying issues.
Running escalation calls to address critical project issues and ensure timely resolution. Ready to leane Salesforce & undergo with certifications."""
 

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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