Service Cloud - Architect

Req ID: 339771 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Cloud - Architect to join our team in Hyderabad, Telangana (IN-TG), India (IN).

"As a Senior Salesforce Solution Architect, you will play a crucial role in designing and implementing Salesforce solutions tailored to the unique needs of the automotive finance sector. You will work closely with stakeholders to understand business requirements, design scalable and efficient Salesforce architectures, and lead implementation of complex Salesforce projects.
Essential Job Duties and Responsibilities:  
·    Coordinate with business stakeholders to identify business requirements and translate them into scalable Salesforce solutions
·    Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements
·    Understand and articulate when and how to use declarative vs. developer tools and solutions
·    Support the technical implementation of Salesforce solutions, ensuring high-quality delivery, adherence to timelines, and alignment with architectural standards
·    Designing solutions that account for large data volumes and data privacy needs
·    Reviewing and recommending the best solution for the requirements and articulating trade-offs
·    Contribute to the successful delivery and quality of technology solutions by driving discussions and resolving roadblocks
·    Formulate and maintain Salesforce solution documentation. (e.g., process flows, data models, and technical specifications)
·    Provide direction to development teams regarding data modeling, sharing and security, and automation
·    Participate in grooming and refinement of the Salesforce product backlog in liaison with stakeholders on the project
·    Provide guidance on user story writing style, ensuring success and acceptance criteria are defined for each story
·    Describe and illustrate designs with appropriate justifications
Qualifications and Competencies: 
•    Required Experience 
•    At least 5 years’ experience in a leading role in solutioning and delivering Salesforce projects using Sales Cloud, Service Cloud, Experience Cloud
•    Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence
•    Experience with large data integration and migration activities within Salesforce projects
•    Demonstrated hands-on experience providing design and direction on initial Salesforce cloud implementation(s) 
•    Education – requirements and/or certifications 
•    Bachelor’s degree or professional qualification in Information Technology, Business, Computer Science, or a similar field of study
•    Salesforce Certifications:
•    Administrator
•    Platform Dev I
•    Platform App Builder
•    Skills required:
•    Demonstrated ability with implementation and integration of Sales Cloud, Service Cloud, Marketing Cloud, system integrations (Boomi, MuleSoft, etc.), and advanced reporting and analytics (CRMA, Tableau, etc.)
•    Excellent interpersonal and organizational abilities, as well as the ability to communicate successfully with both technical and non-technical customers.
•    Ability to self-start and effectively operate within a complex, dynamic environment
•    Excellent collaboration skills 
•    Excellent time management skills with a proven ability to meet deadlines 
•    Strong analytical and problem-solving skills 
•    Ability to prioritize tasks and to delegate them when appropriate 
•    Ability to function well in a high-paced and at times stressful environment. 
•    Proficient with Microsoft Office Suite or related software 
•    Travel - 0% - 15% as required on an as needed basis 
•    Must live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX; Detroit, MI; Houston, TX; 

Qualifications Preferred: 
•    Experience in Automotive Cloud, Financial Services Cloud, or other Industries Cloud strongly preferred
•    Experience working in the Auto Finance or Auto industries
•    Salesforce Certifications of Consultant, Architect or Sharing and Visibility Architect

"

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.