Service Cloud Solution Architect

Req ID: 345161 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Cloud Solution Architect to join our team in Hyderabad, Telangana (IN-TG), India (IN).

We are seeking a seasoned Salesforce Solution Architect with deep subject matter expertise, particularly in Salesforce Service Cloud, Experience Cloud, and Einstein. The ideal candidate will be responsible for designing and building scalable, high-quality Salesforce solutions to meet our clients' business needs. You will work closely with stakeholders to gather requirements, define solutions, and ensure seamless integration with existing systems.

In this role, you will work alongside a team of friendly, passionate, and creative product managers and developers to bring our products to the market.

We're looking for someone who excels when no two days are the same. Integrity, resilience, and pushing the boundaries are must-haves in this job. Whether you're in meetings with clients or sales, service, developers, or design, you'll be the guiding voice that helps create solution design for the product roadmap.

The candidate must have a robust understanding of Salesforce data models, roles, profiles, and permission sets, and will be expected to lead solution design and pre-build processes.

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• Solution Design & Pre-build. You’ll Design and architect comprehensive Salesforce solutions with a focus on Service Cloud, Experience Cloud, and Einstein.You’ll pre-build and prototype Salesforce solutions to align with business goals. You’d do solution design and implement Salesforce data models, including roles, data sharing rules, following Salesforce best practices, developing a scalable, re-usable, highly efficient solution design. Drive the creation of complex solutions ensuring scalability, security, and performance.Oversee solution development and integrations with third-party systems to ensure seamless functionality.
• Research & Requirements. You'll participate discovery, design and delivery. You'll document clearly articulated, well defined solutions. You're always learning and researching new industry trends to make our solutions better. Provide expert guidance on Salesforce platform capabilities, limitations, and best practices.
• Relationships. You'll create strong alliances with diverse stakeholders and ensure everyone is in this together and communicates most appropriately. You'll collaborate across multiple teams with developers, other product managers, and UX teams, to name some, to continually drive innovation and make the product the best it can be. 

• Variety of work. There is no typical day. You could be working with UX teams, Technial Architect on client experience journeys, to delivering new features, product enhancements. Best part? You'll get to see those ideas come to life.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

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• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through Client's Philanthropic Foundation.
• Join a company committed to equality and equity.  Our goal is to impact lasting change through our actions.

PREFERRED QUALIFICATIONS:

• 12+ years of oveall experience with predominant experience in Salesforce Service Cloud, experience cloud, and other Salesforce products.

• To thrive in this role, you have experience in implementing and maintaining cloud-based Salesforce CRM solutions  (Service Cloud) with hands-on involvement in creating and executing successful strategies to deliver products to market in an Agile environment.
• The ideal candidate is versed in Salesforce product solution design, development, with a penchant for user experience.
• You are skilled at breaking down complex subject matters for non-technical audiences, clearly explaining ideas, creating compelling arguments, and delivering visual and verbal information for maximum impact. 
• Expertise in Salesforce Service Cloud, Experience Cloud, and Einstein.
• Salesforce Administrator and Service Cloud Consultant certifications are mandatory.
• Other Salesforce certificatons such as data architect, solution architect is a big plus.
• Deep understanding of Salesforce data architecture, roles, profiles, permission sets, and sharing rules.
• Proven track record of designing and implementing complex Salesforce data models.
• Experience integrating Salesforce with third-party applications and other enterprise systems.
• While working with emerging technologies, you understand the balance between experimentation and execution and you leverage data to drive your decision making in both domains. You inspire teams with a clear vision and execution plan for complex initiatives while encouraging your teams to start new initiatives to innovate and explore new ways of doing things.

• Experience in Human Capital Management is a plus.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.