ServiceNow Catalog Developer

Req ID: 377441 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ServiceNow Catalog Developer to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Description – ServiceNow Catalog Engineer

This ServiceNow Catalog Engineer will be responsible for developing, configuring, and optimizing the Service Catalog in ServiceNow. This role will work closely with business stakeholders to design, develop, and maintain catalog items and workflows to support seamless self-service experiences.

Key Responsibilities:
•    Design, build, and maintain ServiceNow catalog items, including associated variables, variable sets, and workflows.
•    Work closely with business units to gather and understand requirements and translate them into functional catalog solutions.
•    Develop and maintain Flow Designer, Workflow Editor, or Script Includes for automation and approvals.
•    Ensure catalog items align with ServiceNow, and U.S. Bank best practices and user experience standards.
•    Configure client scripts, UI policies, business rules, and ACL’s to support dynamic catalog behavior and security.
•    Troubleshoot and resolve catalog-related issues.
•    Perform unit testing, UAT support, and production deployment support of new or updated catalog items, fix scripts or any other catalog related enhancements.
•    Provide documentation and training for catalog item usage and administration.
•    Develop and implement scripts in the ServiceNow catalog module to automate tasks and integrate with external systems.
•    Manage the ServiceNow release cycle, including deployment planning and execution.
•    Provide advanced support for ServiceNow by troubleshooting, implementing bug fixes, and conducting root cause analysis.
•    Stay current with the latest updates and features in ServiceNow. Evaluate how new updates and features could benefit the organization.

Basic Qualifications (Required):
•    Bachelor’s degree, or equivalent work experience.
•    Five or more years of ServiceNow development experience.
•    Has ServiceNow CSA (Certified System Admin) Certification & ServiceNow CAD (Certified Application Develop) Certification and must be able to verify.

Required Technical Skills: 
•    Profound knowledge of the ServiceNow platform and its capabilities, including an understanding of the latest releases and updates.
•    Proficiency in JavaScript, Glide API, and HTML/CSS within the ServiceNow platform.
•    Experience working with Flow Designer, Catalog UI polices & actions, business rules, script includes, HealthScan and Client Scripts.
•    Strong problem-solving skills and the ability to work in a collaborative team environment.
•    Experience with integrating ServiceNow with other business systems using REST, SOAP, and other relevant web services.

Preferred Skills/Experience:
•    ServiceNow Catalog Experience
•    Workflow and Automation: Ability to design and implement complex workflows and automate processes to enhance service operations.
•    Security Practices: Understanding of security best practices within ServiceNow development, including data privacy and role-based access controls.
•    AI/Gen AI Knowledge of implementing and customizing ServiceNow’s AI, including NLU (Natural Language Understanding) and integration with AI services.
•    Problem Solving and Analytical Skills: Strong problem-solving skills and the ability to think analytically to overcome development challenges.
•    Project Management: Experience in Agile methodologies and the ability to manage multiple projects effectively.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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