Storage & Data Protection Support Engineer

Req ID: 376663 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Storage & Data Protection Support Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN).

Job Description – Storage & Data Protection Support Engineer (L1/L2)
Experience: 5–8 Years
Location: India / Global Delivery Centers
Shift: 24x7 Rotational Support
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Role Overview
We are seeking a skilled Storage & Data Protection Support Engineer to provide first-level operational support across enterprise storage, SAN, backup, and virtualization environments. The role focuses on incident handling, restore operations, monitoring, and ensuring stability of critical infrastructure systems.
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Key Responsibilities
Backup & Data Protection
•    Perform backup and restoration activities: 
o    File-Level Restore (FLR), VM Restore, BMR (Bare Metal Recovery)
o    NBMR configuration and restore (NetBackup)
•    Troubleshoot and resolve backup failures and incidents
•    Configure and support: 
o    NetBackup (FL/NBMR)
o    Acronis backup solutions
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Data Domain Monitoring
•    Monitor and respond to Data Domain alerts: 
o    Connectivity loss
o    Temperature alerts
o    Hardware failures
•    Perform initial diagnostics and escalate critical issues
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Storage Administration
•    Configure and manage storage arrays: 
o    Dell EMC XtremIO (XIO), PowerMax, PowerStore, Unity
o    VPLEX (Local & Metro)
o    Pure Storage, IBM storage
•    Perform storage provisioning and LUN management
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SAN Management
•    Perform SAN zoning and administration using: 
o    Brocade switches (SANnav)
•    Troubleshoot SAN connectivity and performance issues
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NAS & Replication
•    Configure NAS storage: 
o    Unity, Isilon (SMB / NFS protocols)
•    Support replication setup and failover operations
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OS & Virtualization Support
•    Configure and manage storage integration on: 
o    Windows, Linux, ESXi
•    VMware support: 
o    Datastore provisioning and expansion
o    Storage vMotion operations
o    VM storage troubleshooting
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Monitoring & Performance Management
•    Monitor and analyze performance using Grafana or similar tools
•    Track health and performance of: 
o    Storage arrays (XIO, PowerMax, PowerStore, Unity, VPLEX)
o    SAN ports (Brocade switches)
o    NAS (Isilon)
o    OS (Linux/Windows)
•    Perform array and SAN log collection and analysis
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Incident & Vendor Management
•    Handle L1/L2 incidents and service requests
•    Raise and manage support tickets with: 
o    Dell EMC, Pure Storage, IBM
•    Coordinate hardware replacements and vendor escalations
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Required Skills & Experience
Mandatory Skills
•    5–8 years of experience in Storage, SAN, and Backup Support
•    Strong experience with: 
o    Backup tools (NetBackup, Acronis)
o    Brocade SAN zoning (SANnav)
o    Dell EMC storage platforms (XIO, PowerMax, Unity – basic to intermediate level)
•    Good understanding of: 
o    Linux & Windows systems
o    VMware storage management (datastore handling)
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Preferred Skills
•    Familiarity with: 
o    Data Domain
o    VPLEX, Pure Storage, IBM storage
o    NAS technologies (Unity, Isilon)
•    Exposure to monitoring tools (Grafana)
•    Basic scripting knowledge (Shell/Python) is a plus
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Certifications (Good to Have)
•    Dell EMC or Storage Certifications
•    Veritas NetBackup Certification
•    VMware Certified Professional (VCP)
•    ITIL Foundation

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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