Systems Administration Specialist

Required Skills :

• Ability to Install, Configure Applications on Windows servers.
• Ability to troubleshoot and resolve Application performance/functionality issues with vendor coordination.
• Basic knowledge on Windows Server Administration, Active Directory, DNS, DHCP, Load Balancing
• OnBase Admin skills. Nice to Possess OCSA certification.
• IIS Administration Knowledge (Application pool management, Service restart, pools scheduling, etc)
• Good experience with installing/configuring/troubleshooting SSL certificates.
• Windows server upgrading, patching, troubleshooting
• Need to be strong in Communication skills
• Able to interact with US Vendors
• Possess excellent troubleshooting skills.

General Duties and Tasks :

• Oversee the daily performance of EAS applications, CPU utilizations, Memory and I/O utilization.
• Provide solutions to the problems, inquires raised by business for Applications and Servers.
• Engage vendors and follow up on the issues raised by users.
• Perform application upgrades, migrations and other software required for running the EAS applications.
• Validate the applications after every upgrade, migration, patching to verify the correctness of the applications.
• Perform configuration changes and setup application pools schedules as per the requirements.
• Install the application packages to the user desktops upon request.
• Perform RCA's to the production incidents and handle repetitive issues via problem tasks.
• Identify areas to reduce errors, implement automation and improve operational efficiencies.
• Perform daily health check and resolve any issues that might occur before the business starts.
• Prepare understanding documents and operational procedures for each EAS application and Train the team in providing the assistance on the applications to the users.
• Need to be On-Call in the weekends in rotation
• Need to work in different shifts and weekends in rotation including night shifts.