Systems Integration Advisor

Your Role

As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:

• Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
• Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
• Escalate complex issues to STO management and leadership as necessary
• Assist in advanced troubleshooting of system performance-related incidents
• Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
• Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
• Support change request creation, representation, and implementation for the technology stack
• Provide general workstation and server troubleshooting support and support Lvl1 team members
• Participate in major incident management calls to provide support on active incidents
• Mentor and share advanced knowledge with Lvl1 analysts
• Identify and help implement automation and optimization opportunities

Experience:

• Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
• 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
• Good understanding of Windows, MacOS, and *nix operating systems
• Proven advanced troubleshooting capabilities
• Familiarity with scripting languages such as PowerShell and batch files
• Exceptional communication skills and the ability to mentor junior team members

Your Role

As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Antivirus/Malware and Certificate Lifecycle Management (CLM) utilizing Crowdstrike, Venafi, and Symantec Protection Engine (SPE). The role involves taking a lead in incidents and service requests, supporting the consultant, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:

• Lead and manage incident and request handling for Crowdstrike, CLM, and SPE
• Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
• Escalate complex issues to STO management and leadership as necessary
• Assist in advanced troubleshooting of system performance-related incidents
• Engage with stakeholders including Business Unit, Cyber, Compliance, and Engineering Engineering teams
• Assist in the creation, configuration updates, and testing of Crowdstrike policies and Venafi workflows
• Support change request creation, representation, and implementation for the technology stack
• Provide general workstation and server troubleshooting support and support Lvl1 team members
• Participate in major incident management calls to provide support on active incidents
• Mentor and share advanced knowledge with Lvl1 analysts
• Identify and help implement automation and optimization opportunities

Experience:

• Prior experience with and understanding of Antivirus/Malware and CLM terminology and processes
• 3-5 years of experience in a security operations role and fundamental knowledge of incident and service request handling
• Good understanding of Windows, MacOS, and *nix operating systems
• Proven advanced troubleshooting capabilities
• Familiarity with scripting languages such as PowerShell and batch files
• Exceptional communication skills and the ability to mentor junior team members