Systems Integration Advisor

Your Role

As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress’ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:

• Lead and manage incident and request handling
• Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
• Ensure system/application alerts are promptly acknowledged and actioned
• Escalate complex issues to STO management and leadership as necessary
• Lead and support patching, upgrades, and configuration changes with onshore team members
• Manage high-priority incidents and requests related to file transfers
• Ensure strict compliance with audit controls and evidence requirements
• Lead troubleshooting of complex file transfer issues and support Lvl1 team members
• Mentor and share advanced knowledge with Lvl1 analysts
• Identify and help implement automation and optimization opportunities

Experience:

• Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB
• 5-7 years of experience in a security operations role.
• Proven advanced troubleshooting capabilities
• Exceptional communication skills and the ability to mentor junior team members

Your Role

As a member of the Security Technology Operations (STO) team at Client, the Lvl2 Security Technology Analyst will work with a global security toolkit, focusing on Secure Managed File Transfer using Progress’ MOVEit. The role involves taking a lead in incidents and service requests, supporting the product lead and service manager, and providing advanced troubleshooting and mentorship to more junior Lvl1 team members.

Key Responsibilities:

• Lead and manage incident and request handling
• Attain and maintain SLAs and KPIs, providing detailed reporting and the timely escalation when necessary to management
• Ensure system/application alerts are promptly acknowledged and actioned
• Escalate complex issues to STO management and leadership as necessary
• Lead and support patching, upgrades, and configuration changes with onshore team members
• Manage high-priority incidents and requests related to file transfers
• Ensure strict compliance with audit controls and evidence requirements
• Lead troubleshooting of complex file transfer issues and support Lvl1 team members
• Mentor and share advanced knowledge with Lvl1 analysts
• Identify and help implement automation and optimization opportunities

Experience:

• Prior experience with and understanding of networking concepts and protocols, including TCP/IP, DNS, firewalls, and SFTP, FTPS, HTTPS, and SMB
• 5-7 years of experience in a security operations role.
• Proven advanced troubleshooting capabilities
• Exceptional communication skills and the ability to mentor junior team members