Systems Integration Specialist Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Specialist Advisor to join our team in Hyderabad, Andhra Pradesh (IN-AP), India (IN).

Your Role

Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts.

Key Responsibilities:

• Quality assurance of incidents, service requests and change requests
• Attainment of SLAs, KPIs and associated reporting
• Ensure system/application alerts are acknowledged and actioned
• Appropriate escalation to STO management and leadership
• Oversight of patching, upgrades and configuration changes
• Manage high-priority incidents and requests related to file transfers
• Ensure strict compliance with audit controls and evidence requirements
• Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
• Mentor and share advanced knowledge with L1 and L2 analysts
• Identify automation and optimization opportunities

Experience:

• Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
• Reporting using PowerBi, PowerPoint and Excel
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
• 10+ years of experience in a security operations role
• 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills
• Expert troubleshooting capabilities
• Exceptional communication skills

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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