Systems Integration Specialist Advisor

Your Role

Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. 

Key Responsibilities:

• Quality assurance of incidents, service requests and change requests
• Attainment of SLAs, KPIs and associated reporting
• Ensure system/application alerts are acknowledged and actioned
• Appropriate escalation to STO management and leadership
• Oversight of patching, upgrades and configuration changes
• Manage high-priority incidents and requests related to file transfers
• Ensure strict compliance with audit controls and evidence requirements
• Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
• Mentor and share advanced knowledge with L1 and L2 analysts
• Identify automation and optimization opportunities

Experience:

• Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
• Reporting using PowerBi, PowerPoint and Excel
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
• 10+ years of experience in a security operations role
• 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills
• Expert troubleshooting capabilities
• Exceptional communication skills

Y

Your Role

Day to day you will be acting as the product lead for SAS, Flexera, NDR and Solarwinds while managing a team of Lv1 and 2 analysts. 

Key Responsibilities:

• Quality assurance of incidents, service requests and change requests
• Attainment of SLAs, KPIs and associated reporting
• Ensure system/application alerts are acknowledged and actioned
• Appropriate escalation to STO management and leadership
• Oversight of patching, upgrades and configuration changes
• Manage high-priority incidents and requests related to file transfers
• Ensure strict compliance with audit controls and evidence requirements
• Lead advanced troubleshooting of complex file transfer issues and provide expert support to L1 and L2 team members
• Mentor and share advanced knowledge with L1 and L2 analysts
• Identify automation and optimization opportunities

Experience:

• Working knowledge of networking concepts and protocols, including TCP/IP, DNS and firewalls
• Reporting using PowerBi, PowerPoint and Excel
• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
• 10+ years of experience in a security operations role
• 2+ years of management / team leader experience. Proven demonstrable leadership and mentorship skills
• Expert troubleshooting capabilities
• Exceptional communication skills