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Data center Ops Specialist

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Date: Feb 23, 2021

Location: Bangalore, KA, IN

Company: NTT DATA Services

Req ID: 110862 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Data center Ops Specialist to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Must have at least 7 to 9 years years’ of experience 

-Resolving incidents relating to VDI.
-Provide Out of Hours On-Call support for P1 or critical incidents. P1 or critical incidents are addressed 24x7x365 days. Outside of the Business Hours, P1 or Critical incidents are handled through On-Call Support.
-Associate active directory permissions groups to work pools for virtual desktop and virtual application access
-Maintain and update all active directory GPOs required to support and manage the desktop virtualizration
-Provide creation, deletion, and management of active directory computer objects used for the virtual desktop environment
-Provide end user population, deletion and management of domain security groups used to provide access to virtual workspace resources via established trust configuration
-Validate that web interface and connection server is online and operational along with applicable sites as part of incident management
-Deploy or remove virtual desktops pools upon request
-Provide deployment and periodic update of client-provided images into the virtual desktop environment
-On a periodic basis, patch and update the gold image used by persistent user’s virtual desktops with the latest critical and security updates from Microsoft for Windows operating systems
-Provide analytical diagnostics and performance monitoring of the virtual desktop hardware
-Apply firmware updates to desktop virtualisation supported environment
-Apply patches to the hypervisor used on the desktop virtualisation and supporting server OS
-Manage the Type 1 hypervisor layer of the supported environment including VMware, Citrix and Microsoft components
-Perform routine maintenance, perform periodic patching and system updates to the hypervisor layer
-Support the software/hardware troubleshooting, fault isolation and repair processes, including vendor coordination for virtual desktop infrastructure software and supported hardware based on client-purchased maintenance agreements from the OEM
-Liaise with 3rd-party suppliers and vendors where required as part of incident resolution
-Use reasonable endeavours to support the hardware / software / tool where at a level not supported by the OEM
-Participate as resolver party in Priority One resolution process (owned and managed by client’s service management team)

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


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