Network Engineering Specialist- REMOTE

Req ID: 332036 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Engineering Specialist- REMOTE to join our team in Indianapolis (REMOTE), Indiana (US-IN), United States (US).

NTT DATA Services Federal Government is seeking a highly capable Network Operations Center (NOC) Director to lead our team that will support the North American segment of the Rolls-Royce network. As a global leader in IT services, we deliver innovative solutions to drive mission-critical operations for our clients.

The Intermediate Network Operations Analyst monitors network performance and OT systems in IT and operational environments, supporting the U.S. Rolls-Royce NOC. This role conducts basic monitoring using existing tools - e.g., network dashboards linked to the external provider's feeds and OT monitoring systems on factory deployments. They look for problems such as slow links or peculiar OT behavior, like issues in an assembly line's sensors, and raise those issues for escalation. With intermediate analysts, they log alerts and source initial incident tickets, passing minor problems to the provider for solution, abiding with defined SLAs. The Junior analyst also monitors repetitive statistics like bandwidth rends and modifies team dashboards under the supervision of seniors. They're the first line of defense in a 250-hour operation, making sure nothing passes through on their watch. They find the systems Engineer to assist in diagnosing minor tool issues, and they lean on the Automation Engineer's workflows to reduce repetitive labor. Designs secure network solutions that maximize the sharing of applications, information, and resources across the company. Designs secure global networks and establishes standards based on business objectives. Defines network business requirements and implements effective global network strategies. Establishes network standards. Analyzes and resolves complex network related problems, up to and including Level 3. Analyzes and tests all elements of the network infrastructure.

Key Responsibilities:

Monitor Network and OT Performance: Utilize network monitoring platforms to track performance, identify issues like latency spikes or production line anomalies, and ensure real-time insights into Rolls-Royce’s IT and OT infrastructure.

Investigate and Escalate Issues: Analyze network and OT alerts to determine root causes, deciding whether to escalate issues to external providers or involve the security team to address potential threats or anomalies.

Manage Incident Response: Support incident response efforts, coordinating with the team to resolve network issues, maintain Service Level Agreements (SLAs), and ensure minimal disruption to critical operations.

Leverage Dashboards and Automation: Utilize dashboards built from Systems Engineer tools and Automation Engineer scripts to gain real-time insights, supporting automated workflows for efficient monitoring and incident handling.

Optimize Monitoring Processes: Implement improvements to monitoring tools and processes, enhancing alert accuracy and response efficiency to proactively address network and OT performance issues.

Document and Report Incidents: Maintain detailed incident logs and reports, ensuring compliance with organizational standards and providing actionable insights for post-incident reviews and continuous improvement.

Basic Qualifications:

• US Citizenship required.
• Active U.S. Secret security clearance (minimum Secret level or higher).
• Undergraduate/bachelors degree or equivalent combination of education and work experience.
• Minimum 3 years of experience in IT or network monitoring (e.g., help desk, NOC support).
• Minimum 6 months using network monitoring tools (e.g., SolarWinds, Nagios).
• Hold an approved DoD Directive 8140 (DoDD 8140) technical certification at IAT Level I, II or III and stay up to date with the latest advancements and requirements.

Preferred Qualifications:

• CompTIA Network+
• Experience supporting U.S. defense or government networks with stringent compliance requirements (e.g., NIST, DFARS).
• Familiarity with SD-WAN technologies and multi-cloud network integration.
• Previous experience in a Network Operations Center (NOC) supporting 24/7 operations.
• Additional certifications such as Fortinet NSE 7, CISSP, or ITIL v4 Foundation.
• Collaboration Skills: Ability to work effectively with cross-functional teams, particularly Systems Engineers, to ensure seamless integration of automation solutions.
• Analytical Mindset: Good problem-solving skills with a proactive approach to analyzing operational patterns and identifying opportunities for automation, such as predictive alerting.
• Knowledge of SIEM and Monitoring Tools: Familiarity with Security Information and Event Management (SIEM) systems (e.g., Splunk, ArcSight) and network monitoring tools (e.g., SolarWinds, Nagios) to enhance incident management and anomaly detection.
• Training: Ability Train NOC staff on adopting new automation processes, fostering a culture of efficiency and innovation.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is [$71,532 - $149,026]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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