Network Operations Center Director

Req ID: 331401 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Operations Center Director to join our team in Indianapolis (REMOTE), Indiana (US-IN), United States (US).

NTT DATA Services Federal Government is seeking a highly capable Network Operations Center (NOC) Director to lead our team that will support the North American segment of the Rolls-Royce network. As a global leader in IT services, we deliver innovative solutions to drive mission-critical operations for our clients. This role offers an opportunity to oversee a dedicated team of eight professionals, ensuring 24/7 network reliability with after-hours support managed through an on-call rotation, while aligning with our commitment to excellence and client success.

The Network Operations Center (NOC) Director will:

• Lead the team to ensure the seamless operation of the Rolls-Royce network.
• Develop and implement strategies to optimize network reliability, coordinate incident response and resolution, and ensure compliance with organizational standards.
• Manage team performance, foster a culture of collaboration, and liaise with stakeholders to align NOC operations with business objectives, driving continuous improvement in service delivery.
• Provides leadership to assigned networking group(s) in support of all clients as it relates to network design, network operations, network convergence and network security.
• Manages the planning, development, installation and operations of network systems by evaluating current and future business requirements.
• Manages the installation, modification, testing, and servicing on all converged network communications equipment.
• Develops, maintains, communicates and executes project plans and schedules, prioritizes requirements, and coordinates teams.
• Ensures products are compatible with existing and future environmental integration. Identifies, evaluates and resolves financial and business issues.

Key responsibilities include:

• Lead and manage an eight-person team of professionals by providing direction, performance management and developing a collaborative team culture that ensures effective operations.
• Oversee continuous network monitoring for the North American Rolls-Royce network by managing after-hours on-call support to maintain high availability and performance.
• Working with the Rolls-Royce team, create and implement strategies that optimize the network’s reliability and proactively address potential issues to minimize downtime.
• Lead the NOC team in the identification, response to, and resolution of network incidents that ensure minimal impact on operations.
• Adhere to organizational, industry, and Government standards to ensure that all NOC operations meet security, performance, and regulatory requirements.
• Identify any opportunities for process improvements and implement best practices to improve NOC service efficiency and delivery.
• Work with both internal and external stakeholders, including Tools-Royce leadership, to align operations with business objectives and client needs.
• Allocate team resources effectively, to include managing on-call schedules to ensure adequate coverage and work-life balance.

Basic Qualifications: 

• US Citizenship required.
• Ability to obtain an interim Secret clearance or higher prior to start.
• Undergraduate/bachelors degree or equivalent combination of education and work experience.
• Minimum 12 years of experience in network operations. 
• Minimum 5 years of experience in a leadership role managing a team of network professionals.
• Minimum 3 years of experience overseeing 24/7 network operations with an on-call staff.

Preferred Qualifications: 

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE).
• CompTIA Security+ or Certified Information Systems Security Professional (CISSP).
• Graduate degree preferred.
• Project Management Professional certification.
• ITIL V4 certification.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is [$128,858 - $298,281]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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