Network Support Analyst - REMOTE

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Analyst - REMOTE to join our team in Indianapolis (REMOTE), Indiana (US-IN), United States (US).

The Junior Network Operations Analyst monitors network performance and OT systems in IT and operational environments, supporting the U.S. Rolls-Royce NOC. This role  conducts basic monitoring using existing tools - e.g., network dashboards linked to the external provider's feeds and OT monitoring systems on factory deployments. They look for problems such as slow links or peculiar OT behavior, like issues in an assembly line's sensors, and raise those issues for escalation. With intermediate analysts, they log alerts and source initial incident tickets, passing minor problems to the provider for solution, abiding with defined SLAs. The Junior analyst also monitors repetitive statistics like bandwidth rends and modifies team dashboards under the supervision of seniors. They're the first line of defense in a 250-hour operation, making sure nothing passes through on their watch. They find the systems Engineer to assist in diagnosing minor tool issues, and they lean on the Automation Engineer's workflows to reduce repetitive labor.Job DescriptionProvides technical support and analysis for network systems and components, LAN/WAN communications, and transmission systems. Performs the installation, modification, testing, and servicing on all converged network communications equipment. Effectively communicates with all stakeholders.

Key Responsibilities:

Assist in monitoring and maintaining network infrastructure.

Support the configuration and operation of tools for network analytics, logging, and reporting to ensure compliance with U.S. security standards.

Provide Tier 1 support for network incidents, escalating complex issues to senior engineers.

Assist in maintaining physical and logical separation of network segments in the U.S. from global infrastructure.

Work with the Rolls-Royce IT team and NTT DATA colleagues to perform routine network monitoring, data collection, and basic performance tuning tasks.

Assist in maintaining network documentation, including updating topology diagrams, configuration records, and operational procedures.

Support security audits and vulnerability assessments by gathering data and assisting with remediation tasks under senior guidance.

Stay informed about tool technologies and industry trends to support continuous improvement in the NOC.

Basic Qualifications: 

• US Citizenship required.
• Ability to obtain an interim Secret clearance or higher prior to start.
• Undergraduate/bachelors degree or equivalent combination of education and work experience.
• Minimum 1 year of experience in IT or network monitoring (e.g., help desk, NOC support).
• Minimum 6 months of experience using network monitoring tools (e.g., SolarWinds, Nagios).

Preferred Qualifications: 

• CompTIA Network+
• CCNA
• Basic understanding of U.S. defense or government network compliance requirements.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is [$55,836 - $116,326]. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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