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Associate Delivery Director ITO

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Date: Jun 2, 2019

Location: Indianapolis, IN, US

Company: NTT DATA Services

Req ID: 43086 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a Associate Delivery Director ITO to join our team in Indianapolis, Indiana (US-IN), United States (US).



The delivery executive is the executive-level operations leader for the program, accountable for NTT DATA’s service delivery. The DE executes IT operational objectives across the enterprise and is responsible for ongoing communication and coordination of activities with the customer, the NTT DATA account team, and leveraged NTT DATA technology support groups. The DE and CE coordinate very closely for major activities such as Innovation, Contract Management, HR, and new proposal opportunities.


Primary, accountable owner of the day-to-day customer relationship for their Line of Business (LOB) while directly leading the efforts of account assigned delivery personnel to ensure customer needs and contract requirements/SLAs are met. Solely accountable for the Delivery component and Infrastructure Services P&L on the account.


  • Overall ownership of assigned customer relationship(s).
    • Accountable for the delivery of service commitments to customer
    • Develops account plan in coordination with the Customer Executive who owns the integrated, final plan.
    • Owns ICS task order approvals for the account
    • Manages delivery components of the Account P&L.
    • LOB is responsible for pricing and setting margin and the Customer Delivery Executive owns deal governance and technical certification.
    • Ensures that full life cycle delivery costs are within or better than the delivery costs committed within the approved deal model.
    • Responsible for profit goals and effectively manages LOB account P&L and forecasts.
    • Directs the efforts of others in the achievement of the strategic and operational objectives of the group.
    • Manages the hiring, staffing and maintaining of a diverse and effective workforce.
    • Responsible for career development/planning, performance and pay discussions of team members.
    • Coordinates the activities of technical solution team members to meet contract obligations.
    • Provides complex metrics and reporting support to all relevant stakeholders.
    • Identifies opportunities for Growth and Innovation and supports planning and execution for the same.
    • Proactively identifies potential issues and drives resolution to avoid customer impact and facilitate continuous improvement.
    • Builds and sustains effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience.
    • Ensures positive customer experience and satisfaction by developing and executing to a Net Promoter Score (NPS) Action Plan.
    • Responsible for holding Customer Governance meetings and accountable for ensuring Crisis Management/Business Continuity Plans
    are developed and active.


Basic Qualifications:

Must have 8+ years of experience in the following...

Infrastructure systems, network and ITIL process design and implementation
Project management
Strong analytical and problem-solving skills
Client and client expectation management
Strong interpersonal, verbal and written communication skills
Strong Process and Workflow knowledge
Good decision-making skills

WinTel, Unix, Public Cloud, Pure Storage, Network (Cisco, Big Cloud Fabric)



This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Indianapolis

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