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Senior Technical Program Manager

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Date: Nov 20, 2021

Location: Irving, TX, US

Company: NTT DATA Services

Req ID: 158661 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Technical Program Manager to join our team in Irving, Texas (US-TX), United States (US).

Job Duties and Responsibilities: 

 

  • Accountable for managing the lifecycle for a complex cross functional body of work that has a long term positive impact on the company
  • Establish collaborative and productive relationships with product management, governance, UX design, vendors and other supporting teams.
  • Foster an environment of engineering excellence and innovation. Insist on designing to the edge.
  • Works closely with development teams to build and launch new products, features and programs.
  • Define and organize the program, outline tenets, analyze data, drive performance improvements, and influence resource allocation for all stages of execution (from ideation to delivery)
  • Don the scrum master hat for your team. Own planning, standups, demos, retrospectives and the execution of your sprints. Removes blockers and always find the path forward in challenging situations
  • Keep technical debt in check. Ensure teams are building using modern practices and tools. Recognize and act of your responsibility for driving change for the entire development community.
  • Cultivate operational excellence within your teams. Understand service level agreements (SLA) and how your systems are performing in relation to them. Ensure your systems self-report breaches and understand root cause. Insist that your teams provide timely resolution of identified production defects.
  • Obsesses about your customers. Closely track and resolve any customer pain points for your products/features
  • Be an influential leader and help mentor and grow your team. Create an environment of individual accountability. People grow to meet expectations. Yours should be high.
  • Operate successfully in ambiguous environments.
  • Communicate upward and outward
  • Strong analytical and quantitative skills; Data driven and results-oriented
  • Communication skills and experience working with technical and business management teams.
  • Organizational and coordination skills along with multi-tasking capabilities to get things done in an environment.
  • Ability to motivate and focus a collaboration to reach challenging goals.
  • Interpersonal skills, including relationship building and collaboration within a diverse, cross-functional team.
  • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and recommendations.
  • Demonstrated past experience in defining and measuring team success via data-driven metrics & reporting
  • Experience delivering with an agile methodology is a must.
  • Experience of building and launching a new product or service from the ground up and/or experience with external facing production systems preferred.

 

Basic Qualifications:

 

  • 7+ years of software engineering, systems engineering or similar experience, in addition to 3-5 years of program management experience and working directly with software development teams.
  • 8 years of experience in Delivery Enablement

 

Educational Qualifications:

  • Bachelor’s degree in a technical discipline (preferably computer science) or equivalent experience

 

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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Nearest Major Market: Irving
Nearest Secondary Market: Dallas

Job Segment: Program Manager, Information Technology, IT Manager, Consulting, Manager, Management, Technology