Patch and Vulnerability Management - Hybrid in the Jacksonville, FL

Req ID: 388424 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Patch and Vulnerability Management - Hybrid in the Jacksonville, FL to join our team in Jacksonvile, Florida (US-FL), United States (US).

NTT DATA is currently looking for a Patch and Vulnerability Management position.  This is a hybrid position in the Jacksonville, FL area.

Responsibilites:

1. Coordinate Windows Server and VMware patch management activities, including engagement with Windows and VMaaS engineering teams, Operations teams (including vendors), application owners and server owners to support a smooth end-to-end patching pipeline. 
2. Providing governance and oversight of timely operating system patch delivery.
3. Creation and management of patching schedules / slots.
4. Creation and management of change tickets and following up on required approvals.
5. Coordinating the remediation of gaps or shortcomings in Windows and VMaaS patch compliance reporting.
6. Supporting central patch management teams with governance of the patch ageing estate by coordinating with ITAOs, application owners and server owners to resolve scheduling issues and improve overall patch compliance.
7. Managing weekly DB/vendor interlock meetings for Windows & VMaaS patching, supporting approvals for patching-related change requests and progressing Windows & VMaaS escalations.
8. Perform a support role for patch management tooling, including ServiceNow.
9. Act as a key contact for internal audit, external audit and regulators on Windows & VMaaS patching queries, and respond to ITAO, business area and audit queries relating to patch status, scheduling and technology-specific matters.
10. Maintain the key operating procedure documentation for Windows and VMaaS patch management in collaboration with key process delivery stakeholders.
11. Interfacing with Major Incident Management teams for critical, out of band, patch deployments.

Basic Qualifications:

Miminum 5 years of experience including:
1. Experience of patch management processes, vulnerability management concepts and related tooling.
2. Experience collaborating with infrastructure functions, including leading interlocks, gathering requirements, facilitating workshops with key stakeholders, and producing senior management and audit documentation for projects and ongoing operations.
3. Windows Server and VMware operating systems; hands-on working knowledge would be an advantage.
4. Cloud-hosted compute environments.
5. Excel skills and the ability to perform data analysis.
6. Experience of Agile methodology and using Jira.

Preferred Skills:

Basic AI skills, including experience with tools such as Gemini or Copilot, would be beneficial.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $88,000-147,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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