Technical Project Manager

Req ID: 347577 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Project Manager to join our team in Jacksonville, Florida (US-FL), United States (US).

Job Duties and Responsibilities:

• Brainstorming and planning the project execution and delivery
• Scheduling and designation of project tasks to team members
• Execution of each phase of the project
• Managing the project's budget
• Communicating with all stakeholders
• Sound foundational knowledge of infrastructure and architecture
• Strong knowledge on project management tools Scrum/Agile etc.,
• Ability to communicate effectively in both technical and non-technical terms

•  Experience in defining and organizing the program, outline tenets, analyzing data, drive performance improvements and influence resource allocation for all stages of execution (from ideation to delivery)

• Experience in fostering an environment of engineering excellence and innovation
• Experience of working closely with development teams to build and launch new products, features, and programs
• Understand service level agreements (SLA) and how your systems are performing in relation to them
• Understanding of Telecommunication and Contact Center systems
• Familiar with cloud-based services
• Interactive Voice Response (IVR) experience/knowledge
• Own planning, standups, demos, retrospectives, and the execution of your sprints
• Remove blockers and always find the path forward in challenging situations
• Ensure teams are building using modern practices and tools.
• Recognize and act of your responsibility for driving change for the entire development community.
• Cultivate operational excellence within your teams.
• Understand service level agreements (SLA) and how your systems are performing in relation to them
• Ensure your systems self-report breaches and understand root cause.
• Insist that your teams provide timely resolution of identified production defects.

Basic Qualifications

• Overall 7+ years of experience.
• 5+ Years of experience in managing the lifecycle for a complex cross functional body of work that has a long-term positive impact on the company
• 2+ Years of experience to establish collaborative and productive relationships with product management, governance, UX design, vendors, and other supporting teams

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.