Network Support Engineer

Req ID: 356239 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Network Support Engineer to join our team in Jakarta, Jakarta Raya (ID-JK), Indonesia (ID).

Job Summary

We are seeking a CCNA certified Network Support Engineer/Specialist with 3–5 years of hands-on experience to provide network and voice support. The role involves daily operational activities, first-level monitoring, troubleshooting, vendor coordination, and supporting business continuity, while adhering to standardized banking network operations and processes.

Roles & Responsibilities

• Follow the daily network checklist and perform required operational activities under SME guidance.
• Provide Level 1 Network and Voice support for change and BAU (Business as Usual) tasks at site.
• Coordinate with vendors and designated partners for troubleshooting, racking, stacking, and movement of network devices.
• Monitor country-level network connectivity (first-level monitoring only) and maintain standard reports.
• Work closely with internal teams to obtain console access and ensure approved processes are followed at sites.
• Perform rack & stack, cable patching, and troubleshooting activities as per standard instructions from SNOW (ServiceNow) or Network Management teams.
• Adhere to standard operating procedures for banking network operations across the region.
• Handle ServiceNow tickets and requests; engage appropriate resolver groups for next-level actions.
• Provide “hands and legs” support, including escorting partners and assisting with on-site changes.
• Support business continuity and ensure compliance with operational standards.
• Participate in shift rotations and support planned changes during weekends or after office hours as required.

Requirements

• 3–5 years of hands-on experience to provide network and voice support
• CCNA certification is mandatory.
• Strong understanding of basic network operations and site-level network processes.
• Familiarity with network environment monitoring, troubleshooting, and operational procedures.
• Experience working with ServiceNow (SNOW) or similar ticketing tools.
• Ability to follow standard operating procedures and comply with banking network standards.
• Willingness to work in shift rotations:
  • 1st Shift: 07:00 – 16:00
  • 2nd Shift: 11:00 – 20:00\

           (Shift timings may change based on business requirements)

• Availability to support planned changes on weekends or beyond regular office hours.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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