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Telecom Services Senior Analyst

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Date: Jun 25, 2022

Location: Jalisco, GUA, MX

Company: NTT DATA Services

Adding and deletion of agent IDs
Configuring the Vector programming, VDN, Hunt group, Coverage path, Trunk in CM.
Installation & configuring of Avaya One-x phones.
Installation & Configuring the Avaya CMS Application.
Creating the Agent Groups in Avaya CMS Application.
Configuring the skill sets of the agents/users.
Configuring the stations/extensions.
Monitoring the alarms generated by the Avaya devices.
Maintaining the backup of CM & SIP server.
Configuring the user permissions to users in CMS.
Changing the Passwords of Avaya CM, CMS, SES, AES, Voicemail servers & validating the ids month on month to fulfill the security calendar agreed by the customer.
Owning the backups of all Avaya CM, CMS, SES, AES, Voicemail servers.
Voice mail creation /deletion / Modification.
Adding / removing of announcement in VAL board.
Updating the Firmware for Avaya gateways & Media Servers.
Providing first call resolution for incidents with respect to Avaya platform.
Desired Candidate Profile

Implementing, upgrading and delivering Avaya CM, CMS, System Manager, Session Manager, AES, SBC and Media gateways.
Participating in the critical changes in Avaya CM, IVR, Windows server, Linux server & Network Domains and implementing the changes with nil mistakes as per the approval process.
Configuring circuit packs and Media gateway.
Installing firmware on Media gateway, Media Modules, Circuit packs through FTP and System Platform.
Handled multiple Domains like Avaya CM, CMS, System Manager , Session manager, SES, Avaya Gateways, AES, IVR, Auto dialer, Audio codes, WTL, Nice and Verint.
Working on VOIP system, H.323, H.248 & SIP protocols.
Analyzing the issue with Event, ECS, Messages and VSP logs in server, System Platform and Media gateways.
 

Adding and deletion of agent IDs
Configuring the Vector programming, VDN, Hunt group, Coverage path, Trunk in CM.
Installation & configuring of Avaya One-x phones.
Installation & Configuring the Avaya CMS Application.
Creating the Agent Groups in Avaya CMS Application.
Configuring the skill sets of the agents/users.
Configuring the stations/extensions.
Monitoring the alarms generated by the Avaya devices.
Maintaining the backup of CM & SIP server.
Configuring the user permissions to users in CMS.
Changing the Passwords of Avaya CM, CMS, SES, AES, Voicemail servers & validating the ids month on month to fulfill the security calendar agreed by the customer.
Owning the backups of all Avaya CM, CMS, SES, AES, Voicemail servers.
Voice mail creation /deletion / Modification.
Adding / removing of announcement in VAL board.
Updating the Firmware for Avaya gateways & Media Servers.
Providing first call resolution for incidents with respect to Avaya platform.
Desired Candidate Profile

Implementing, upgrading and delivering Avaya CM, CMS, System Manager, Session Manager, AES, SBC and Media gateways.
Participating in the critical changes in Avaya CM, IVR, Windows server, Linux server & Network Domains and implementing the changes with nil mistakes as per the approval process.
Configuring circuit packs and Media gateway.
Installing firmware on Media gateway, Media Modules, Circuit packs through FTP and System Platform.
Handled multiple Domains like Avaya CM, CMS, System Manager , Session manager, SES, Avaya Gateways, AES, IVR, Auto dialer, Audio codes, WTL, Nice and Verint.
Working on VOIP system, H.323, H.248 & SIP protocols.
Analyzing the issue with Event, ECS, Messages and VSP logs in server, System Platform and Media gateways.
 

Adding and deletion of agent IDs
Configuring the Vector programming, VDN, Hunt group, Coverage path, Trunk in CM.
Installation & configuring of Avaya One-x phones.
Installation & Configuring the Avaya CMS Application.
Creating the Agent Groups in Avaya CMS Application.
Configuring the skill sets of the agents/users.
Configuring the stations/extensions.
Monitoring the alarms generated by the Avaya devices.
Maintaining the backup of CM & SIP server.
Configuring the user permissions to users in CMS.
Changing the Passwords of Avaya CM, CMS, SES, AES, Voicemail servers & validating the ids month on month to fulfill the security calendar agreed by the customer.
Owning the backups of all Avaya CM, CMS, SES, AES, Voicemail servers.
Voice mail creation /deletion / Modification.
Adding / removing of announcement in VAL board.
Updating the Firmware for Avaya gateways & Media Servers.
Providing first call resolution for incidents with respect to Avaya platform.
Desired Candidate Profile

Implementing, upgrading and delivering Avaya CM, CMS, System Manager, Session Manager, AES, SBC and Media gateways.
Participating in the critical changes in Avaya CM, IVR, Windows server, Linux server & Network Domains and implementing the changes with nil mistakes as per the approval process.
Configuring circuit packs and Media gateway.
Installing firmware on Media gateway, Media Modules, Circuit packs through FTP and System Platform.
Handled multiple Domains like Avaya CM, CMS, System Manager , Session manager, SES, Avaya Gateways, AES, IVR, Auto dialer, Audio codes, WTL, Nice and Verint.
Working on VOIP system, H.323, H.248 & SIP protocols.
Analyzing the issue with Event, ECS, Messages and VSP logs in server, System Platform and Media gateways.
 


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