Atlassian Cloud Migration Architect

Req ID: 397525 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Atlassian Cloud Migration Architect to join our team in King Of Prussia, Pennsylvania (US-PA), United States (US).

We are looking for a highly experienced, Atlassian Cloud Migration Architect with hands-on  with proven experience designing and executing large-scale Jira, Jira Service Management (JSM), and Confluence Data Center to Atlassian Cloud migrations.

This is not a Jira administration-only role. The architect must have strong knowledge of the internal functioning of the Atlassian platform, migration tooling, application/data models, authentication and identity architecture, marketplace applications, ScriptRunner/customizations, APIs, automation, licensing, security, and Cloud platform constraints.

The ideal candidate will have personally participated in multiple enterprise Atlassian migrations and be capable of independently assessing an existing Data Center estate, identifying migration blockers, defining remediation strategies, designing the target Cloud architecture, running migration rehearsals, troubleshooting failed migrations, and leading production cutovers.

The architect is expected to work closely with customer platform teams, application owners, security/IAM teams, Atlassian, Marketplace vendors, testing teams, and business stakeholders.

Day to Day / Job Functions

Data Center to Cloud Migration Architecture

Own the end-to-end technical architecture and migration strategy for: Jira Software Data Center, Jira Service Management Data Center, Confluence Data Center, Atlassian Marketplace applications, Custom integrations and applications, Identity and access management, Automation and scripting, Data and configuration migration

Develop migration strategies using: Jira Cloud Migration Assistant (JCMA), Confluence Cloud Migration Assistant (CCMA), Atlassian-supported migration tooling, Atlassian APIs, Marketplace application migration capabilities, Custom migration utilities/scripts where required.

Define and execute: Discovery and assessment, Migration readiness analysis, Cloud suitability assessment, Data cleanup strategy, Application/plugin assessment, Migration wave strategy, Pilot migration, UAT migrations, Production migration, Delta migration strategy, Hypercare and stabilization

Design migration approaches for very large Atlassian estates involving: Thousands of projects/spaces, Millions of Jira issues, Millions of Confluence pages, Multi-terabyte attachment repositories, Thousands of workflows, Large numbers of custom fields, Complex permission schemes, Large user populations, Multiple Marketplace applications

Deep Jira / Confluence Platform Knowledge

The architect must understand how Jira and Confluence work beyond the UI/admin console.

Expected Jira knowledge includes: Projects and project configuration, Company-managed vs team-managed projects, Issue types and issue type schemes, Workflows and workflow schemes, Workflow conditions, validators and post-functions, Screens and screen schemes, Field configurations, Custom fields and contexts, Custom field performance implications, Permission schemes, Notification schemes, Project roles, Groups and users, Components, Versions/releases, Issue links, Filters and dashboards, Boards and Agile configurations, JQL, Jira Automation, REST APIs, Webhooks, Assets / CMDB concepts, JSM request types and portals, JSM queues, SLAs, Forms, Knowledge management, Customer vs licensed-user concepts

Expected Confluence knowledge includes: Spaces, Pages and page hierarchy, Attachments, Permissions, Space permissions, Global permissions, User/group permissions, Macros, Marketplace macros, Templates, Page properties, Content properties, External integrations, Large attachment migration, Broken macro remediation, Application links and integrations

Marketplace Application / Plugin Migration

Perform detailed assessment of Marketplace applications used within the Data Center estate.

For each application, determine: Cloud equivalent availability, Data residency requirements, Cloud feature parity, Migration path, Vendor-provided migration tooling, Data migration support, Manual remediation requirements, Licensing impact, API differences, Functional gaps, Security implications, Replacement options.

The architect should have practical experience with commonly used Atlassian applications such as: ScriptRunner, Xray, Zephyr, Structure, BigPicture, Tempo, Elements, Rich Filters, eazyBI, Configuration Manager, JSU, JMWE, Power Scripts, Refined, Insight / Assets, Advanced Roadmaps, Table/Grid applications, Reporting and dashboard applications, Experience troubleshooting Marketplace application migration failures is highly desirable.

ScriptRunner & Customization Expertise

Strong knowledge of ScriptRunner for Jira is required.

The candidate should understand: Groovy scripts used within Jira Data Center, ScriptRunner scripted fields, Behaviors, Listeners, Workflow functions, Conditions, Validators, Post-functions, Scheduled jobs, REST endpoints, Script fragments, Custom JQL functions, Scripted automation, External system integrations

The architect must understand that Data Center scripts generally cannot simply be moved unchanged to Cloud.

Must be capable of assessing individual scripts and recommending: ScriptRunner Cloud equivalent, Jira Automation replacement, Forge application, Atlassian REST API implementation, Marketplace application replacement, External microservice / integration, Functional redesign, Retirement of obsolete, customization.

Should understand differences between Data Center and Cloud execution models including: Groovy vs Cloud execution models, API-based access, Authentication, execution limits, asynchronous processing, rate limits, data access restrictions, Cloud security boundaries

Custom Application & Integration Architecture

Assess custom-built Jira/Confluence integrations including: REST API integrations, Webhooks, Database integrations, LDAP integrations, CI/CD integrations, ITSM integrations, Monitoring tools, Reporting platforms, Data warehouse integrations, CMDB integrations, DevOps platforms

Should have architecture experience with integrations involving platforms such as: ServiceNow, GitHub, GitLab, Bitbucket, Jenkins, Azure DevOps, Microsoft Teams, Slack, Power BI, Splunk, Identity providers.

Must be able to recommend whether existing customizations should be: Migrated, Refactored, Replaced, Re-platformed, Retired, Knowledge of Atlassian Forge and modern Atlassian Cloud extensibility models is strongly preferred.

Identity, SSO & User Migration

Design Cloud identity architecture covering: Atlassian organization, Atlassian Administration, Managed accounts, Domains, Domain verification, SAML SSO, SCIM provisioning, User lifecycle management, Atlassian Guard, MFA, Group synchronization, User migration, Deactivated users, Duplicate accounts, Email address changes, External/non-domain users, JSM portal customers, Experience integrating    

Atlassian Cloud with enterprise identity providers such as: Microsoft Entra ID, Okta, Ping Identity, Other enterprise IdPs.

Must understand the differences between: Data Center LDAP/AD user management, Atlassian Cloud accounts, Managed accounts, Product access, Application roles, JSM agents, JSM customers

Atlassian Cloud Architecture (2+ Years of Experience)

Design enterprise Atlassian Cloud environments including: Atlassian organizations, Sites, Products, Sandboxes, Production environments, Administration model, Security boundaries, Access control, Data residency, Marketplace application architecture, Cloud integrations, Backup/restore considerations, Business continuity considerations

Understand important Cloud architecture differences and constraints compared with Data Center including: No direct database access, Restricted filesystem access, REST API-based integrations, API rate limits, SaaS release model, Marketplace application architecture, Cloud automation limits, Customization limitations, Platform guardrails

Licensing & Commercial Understanding

Strong knowledge of Atlassian licensing and subscription concepts is required.

Candidate should understand the commercial implications of: Jira, Jira Service Management, Confluence, Atlassian Guard, Marketplace applications, User tiers, JSM agent licensing, JSM portal customers, Cloud subscription plans, Sandbox environments, Premium / Enterprise capabilities, Marketplace application subscription models

Should be able to perform licensing optimization by identifying: Active vs inactive users, Product access, Agent vs customer access, Duplicate users, Unnecessary application access, Unused plugins, Marketplace app cost impact

Must be comfortable participating in conversations involving Atlassian licensing, subscription optimization and overall platform TCO.

Migration Assessment

Lead detailed discovery of existing Atlassian estates. Assessment should cover at minimum:

Jira: Number of projects, Issues, Attachments, Users, Groups, Custom fields, Custom field contexts, Workflows, Workflow schemes, Issue types, Screens, Permission schemes, Notification schemes, Automation rules, Filters, Dashboards, Boards, Versions, Components, Integrations, Marketplace applications

Confluence: Spaces, Pages, Attachments, Users, Groups, Macros, Marketplace  macros, Templates, Permissions, Integrations

Customization Assessment: ScriptRunner scripts, Custom plugins, Custom REST endpoints, Java plugins, Groovy scripts, Database integrations, External scripts, APIs, Webhooks, Reporting integrations.

Produce a migration complexity heatmap classifying objects as: Standard migration, Configuration remediation, App-dependent migration, Custom migration, Redesign required, Unsupported, Retire.

Migration Execution & Troubleshooting

The architect must be capable of hands-on troubleshooting rather than relying entirely on Atlassian Support. Develop reconciliation reports

Migration Wave & Cutover Design

Design migration waves based on: Business criticality, Application dependencies, Project dependencies, User communities, Marketplace applications, Integration dependencies, Data volumes, Downtime constraints

Define detailed cutover plans including: Pre-cutover validation, Change freeze, Data migration, Application migration, Integration transition, Identity transition, Validation, Business smoke testing, Go/no-go checkpoints, Rollback strategy, Hypercare

Security, Compliance & Governance:

Work with enterprise security teams to address SSO, MFA, User provisioning, Least-privilege access, Audit logs, Data residency, Data classification, Encryption, Marketplace application security, Third-party application access, API token management, OAuth, Service accounts, External collaboration. Experience working with regulated enterprise environments is preferred.

Architecture & Migration Deliverables

The architect will be responsible for producing Current-state architecture, Target-state Atlassian Cloud architecture, Migration strategy, Migration assessment report, Marketplace application assessment, ScriptRunner/customization assessment, Migration complexity matrix, Integration inventory, User and identity migration strategy, Security architecture, Migration wave plan, Detailed migration runbook, Cutover plan, Rollback strategy, Migration validation framework, Risk and dependency register, Operational readiness plan, Cloud governance model, Platform administration model, Post-migration optimization roadmap

Required Experience

• 10+ years of overall IT experience preferred
• 6+ years of hands-on Atlassian platform experience
• 4+ years of strong Jira and Confluence administration/architecture background
• 4+ years of proven Data Center to Atlassian Cloud migration experience
• Experience participating in at least 2–3 enterprise-scale DC-to-Cloud migrations
• At least one migration where the candidate had significant technical ownership
• Hands-on JCMA and CCMA experience having led at least one Atlassian DC- to-Cloud migration project
• 3+ years of experience migrating Marketplace applications, Strong ScriptRunner understanding, Strong REST API knowledge, Experience troubleshooting migration failures, Experience working with enterprise IAM/SSO solutions
• Strong knowledge of Atlassian Cloud architecture and administration
• Experience defining migration waves and cutover plans
• Ability to communicate architecture and migration risks to both technical and executive stakeholders.

Preferred Experience

Experience with environments containing one or more of the following:

• 5,000+ Atlassian users
• 500+ Jira projects
• 1M+ Jira issues
• 500+ Confluence spaces
• Multi-terabyte attachment repositories
• 10+ Marketplace applications
• Complex ScriptRunner implementations
• Multiple enterprise integrations
• Strict security and compliance requirements

Knowledge of:

• Atlassian Forge
• Atlassian REST APIs
• Atlassian Guard
• Jira Automation
• Cloud administration APIs
• Migration APIs
• DevOps integrations
• ITSM architecture
• Asset/CMDB architecture

Mandatory Hands-on Expectations

Candidates should be capable of explaining, from their own experience:

A failed JCMA/CCMA migration they personally troubleshot.

They should be able to explain:

• What failed
• How the issue was identified
• What logs/tools were used
• Root cause
• How it was remediated

Key Competencies

• Technical depth
  Understands how Atlassian works beneath the administration UI.
• Hands-on capability
  Can personally troubleshoot migration problems instead of depending entirely on vendor support.
• Architecture thinking
  Can differentiate what should be migrated, redesigned, consolidated or retired.
• Migration experience
  Has experienced real migration failures, limitations and production cutover challenges.
• Enterprise consulting
  Can confidently work with architecture, security, procurement, operations and business teams.
• Commercial awareness
  Understands the effect of Cloud subscriptions, user tiers and Marketplace applications on TCO.
• Stakeholder leadership
  Can confidently engage customers, Atlassian and Marketplace vendors during a complex transformation program.
• Preferred Certifications
• Relevant Atlassian certifications are desirable, but real migration experience is more important than certification alone.
• Certifications relating to: Jira Administration, Jira Service Management, Confluence Administration, Atlassian Cloud, Atlassian Organization Administration will be considered an advantage.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $117,600.00 to $196,000.00 This range reflects the minimum and maximum target compensation for the position across all US locations.

Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits

#LI-NorthAmerica

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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