Azure Cloud System Support

Req ID: 350313 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Azure Cloud System Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Job Duties:

• Release Management of new software via Tools
• Understand release management SOP = QA -> Load Test -> Stage Environment -> PROD
• Create/Manage monitoring and alerting systems and as needed to meet SLA’s
• Comfortable with both Linux and Windows administration
• Working in agile teams, build, test and maintain aspects of CICD Pipeline
• Manage UI visual of license consumption & performance
• Evangelize with Engineering, Security, and cross functions on Ops Best Practices
• Firmware release - OTA (over the air)
• Launch new the mobile app / release new version of the existing mobile app - Appstore / Play store
• Participate in RCCAs when needed
• Maintain documentation & best practices (Wiki & Runbooks)
• Work with teams to set up standard alerts that can be placed in ARMs & CI\CD
• Support product NPI onboarding
• Metric gathering on usage & distribution of that data
• Migration of the service from one platform to another/one service provider to another
• Participate in early phases of NPI’s sprints when Arch tech runways are defined
• Take part on the tech bridges to support the troubleshooting effort when necessary
• Periodic audits to ensure no security issues/relevant access to the required team members (user access cleanup)
• Support continuous delivery of programs in which patches, new versions, and bug fixes are more frequently deployed to end users without sacrificing stability or reliability
• Support on-call during off-hours crisis
• Monitoring/ Alerting / Incident Management
• Responsible for Tier 1.5-2 support that includes end-2-end ownership of incidents from the time they enter the service line through closure for connected devices
• Responsible for 24X7 Major Incident Management support
• Respond, resolve, & escalate tickets in a timely manner
• Implement corrective actions needed to mitigate security risks
• Ensure all tickets requiring follow-up work and/or calls are resolved. (End-2-end incident resolution support)
• Ensure all the components are within MON purview

Qualifications:

• 3-5 years’ experience in Microsoft Azure cloud System Support.
• Understand the Microsoft Azure cloud - ideally Azure Fundamentals certified OR Computer Science/Information Systems Management degree
• Perform L1.5 activities such as monitoring, deployment, rollback.
• Monitor the efficiency of the Azure cloud systems to prevent outages,
• and initiate an Incident Management bridge in case of an outage.
• Troubleshoot Azure resources, escalate to Level 3 (soft dev team)
• Familiar with PaaS and IaaS - VMs, Storage, EventHub, Service Fabric Cluster (SFC), Azure Kubernetes Service (AKS), Cosmos DB, SQL Server, IoT Hub, Databricks, Key Vault, Data Lake
• Understand the concept of Internet of Things (IoT) - telemetry, ingestion, processing, data storage, reporting
• Understand the concept tools - Octopus, Bamboo, Terraform, Azure DevOps, Jenkins, GitHub, Ansible
• Understand the concept of container orchestration platforms (e.g. Kubernetes)
• Understand the concept of scripts: PowerShell, Python
• Understand the difference between NoSQL and SQL databases, and how to maintain them
• Understand monitoring and logging systems (Log Analytics, Splunk, ELK, Prometheus, Nagios, Zabbix, etc)
• Independent thinker - why does it break, what can I proactively do to fix it
• Required Strong English communication (written and oral) skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.