Technical Support Lead (UI & Web application)

Req ID: 357527 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Technical Support Lead (UI & Web application) to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

About the Job
We are seeking a highly skilled Technical Support Engineer, who will be part of Customer Self-Served support team. The successful candidate is one who has deep understanding of the mobile and portal application architecture & design, micro-services architecture, API principles, database/data mart/Operating data store design & architecture. He/she is passionate in ensuring the stability and robustness of the mobile and portal applications and data related system.

• Responsible for the continuous improvement of web/mobile applications and data systems, in ensuring the stability and robustness of the applications/systems.
• Continuous enhancement of the applications’ monitoring dashboard for the management of
  systems performance and application health.
• To provide support and troubleshoot reported issue to ensure agreed SLAs are met.
• To provide root cause analysis(RCA), and post-incident reviews.
• Conduct daily huddle to manage newly reported issues and to ensure prompt closure of the existing reported issues.
• Support BAU activities such as DR/BCP exercise, system/security patches, etc.
• Perform release management.
• Control and monitor quality of vendor deliverables to ensure standard and best practices are adhered.
• Coordinate with testers during system integration testing (“SIT”) and user acceptance testing (“UAT”) to ensure defects are managed.
• Work with project manager, business analyst, infra team, vendor and other internal team to deliver project releases from initiation until completion.
• Prepare and present new implementation model or new technology implementation model to the Enterprise Architecture (EA) review board.
• Ensure proper documentation, knowledge base updates, and process adherence using JIRA and Confluence
• Problem solver with ability to see things in multiple angles and constantly push boundaries to improve status quo. You are expected to interact with service management, various applications and specialist teams such as IT security in troubleshooting and resolving issues.
• Continual learning in the web/mobile application and data related system space and constantly keep up with knowledge of new concepts, emerging technology, and architecture.

We are looking for people who

• Bachelor’s degree in computer science, Engineering or similar domain. Related professional/ technical qualification will be advantageous although not mandatory.
• Minimum 8-10 years in supporting mobile, web portal application and data system.
• Proven experience in mobile (iOS, Android) and web portal development and architecture.
• Strong coding background (e.g. Java, C#, JavaScript/TypeScript, React, ReactNative, Angular, Flutter, Swift).
• Deep knowledge of cloud platforms (AWS, Azure, or GCP) and API design (REST, GraphQL, SOAP), CICD pipeline.
• Strong understanding of security protocols (OAuth2, JWT, SAML, SSL/TLS).
• Familiarity with microservices, containerization (Docker, Kubernetes), and modern DevOps.
• Hands-on development experience for batch monitoring and execution frameworks and/or encryption software.
• Hands-on experience in developing SQL queries, UNIX scripts and ETL jobs using ETL tools like Talend, Datastage in handling complex transformation.
• Hands-on end-to-end troubleshooting experience on production issue relating to web/mobile
  

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.