L2/L3 Production Support

Req ID: 277242 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a L2/L3 Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY).

Roles/Responsibilities

• To provide system support and manage enhancement for Trade Finance application.
• Systems specializing in the Trade Finance Domain.
• Perform Level 2 and 3 of production support.
• To perform problem investigation – problem identification, root cause analysis, solution definition and implementation.
• To work closely with users to understand their needs & issues.
• To manage system risks and conjure improvements to mitigate and manage risks.
• Liaise with vendor on the Scope of Work, enhancements progress and fix implementations.

Requirement:

• Minimum 5+ years of experience in Technical and  Application Production Support using Java and Oracle Database, Windows and Unix scripting.
• Platform Knowledge on Windows, UNIX/Linux (Solaris) & WebSphere/WebLogic web deployments.
• Knowledge in Banking IT environment will be a plus.
• 24 x 7 on call support.
• Willing to work at Cyberjaya/ KL
• Familiar with tools/practises such as Jira, Confluence, and Agile/Scrum Methodology

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.