Field Tech Senior Associate

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Date: Apr 3, 2024

Location: Laredo, TX, US

Company: NTT DATA Services

Req ID: 272676 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Senior Associate to join our team in Laredo, Texas (US-TX), United States (US).

Basic Job Duties

  • Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Client policies & procedures
  • Coordinates with end users on expectations and availability to conduct services Performs troubleshooting, parts replacement, system upgrades, and basic deployments and repair on Client assets
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps.
  • Uses advanced tools/technical knowledge to remediate client problems and conduct scheduled installations.
  • Provides technical feedback on technical process issues to improve overall service delivery.
  • Strives to meet Client service level agreements/objectives and customer satisfaction goals.
  • Escalate to lead or manager according to Client service management processes on issues that impact a Client End User and/or entire operation at site.
  • Basic installation and maintenance of technical products
  • Follows predefined procedures in everyday activities.
  • Work is regularly reviewed by a more senior level technical specialist
  • Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
  • Installs, maintains, and optimizes desktop/notebook configurations at Client site.
  • Diagnoses and resolves product performance problems,
  • Performs maintenance and repair services.
  • Ensures customer satisfaction by advising customers on preventative maintenance and configurations which may impact product performance.
  • Instructs customer in the operation and maintenance of the system.
  • Ability to respond to night and weekend onsite work as requested, 
  • Ability to drive own car to other locations.
  • Able to comprehend and follow verbal and written technical instructions and scripts.
  • Individual must have the ability to receive calls during the normal business day and after hours.
  • Physically be able to lift and move Enterprise and Client technology hardware in Client environment.
  • Certification in various hardware platforms may optionally be required for servicing hardware issues.
  • Excellent verbal and written communication skills with emphasis in customer services, including experience handling difficult customer and conflict resolution.
  • Excellent interpersonal skills and ability to work collaboratively in a team environment

 

Basic Qualifications:

  • Minimum 2 years of experience in servicing/deploying computer equipment
  • Minimum 2 years of proven customer service background.
  • Minimum 2 years of Windows operating system environment.
  • Qualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involved.

 

#INDICS

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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