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Desktop Support Technician

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Date: Mar 30, 2021

Location: Lenexa, KS, US

Company: NTT DATA Services

Req ID: 114722 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in Lenexa, Kansas (US-KS), United States (US).

 

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc.  This role combines strong technical skills with an emphasis on delivery high level of customer service.

 

This position will be a Client based position.

 

 

Role Responsibilities

  • Receives and controls onsite inventory
  • Performs basic configuration of desktop / notebook equipment – following basic instructions
  • Coordinates with Field Service Team for moving and setting up End User equipment
  • Basic installation and maintenance of technical products
  • Follows predefined procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  • Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
  • Installs, maintains and optimizes desktop /notebook configurations at customer sites
  • Diagnoses and resolves product performance problems
  • Performs maintenance and repair services
  • Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
  • Instructs customers in the operation and maintenance of the system


 

Basic Qualifications

  • 2+ years desktop/technical support experience


 

Additional skills

  • A+ Certification
  • Must have a proven customer service background
  • Knowledgeable of Windows Operating System environment
  • Must be able to comprehend and follow verbal and written technical instructions and scripts
  • Good verbal and written communication skills
  • Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  • Excellent interpersonal skills and ability to work collaboratively in a team environment
  • Basic customer interaction skills
  • Strong troubleshooting skills

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.


Nearest Major Market: Overland Park
Nearest Secondary Market: Kansas City

Job Segment: Technical Support, Technician, Consulting, Technology