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Field Tech Specialist - Apple

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Date: Sep 15, 2022

Location: Lexington, MA, US

Company: NTT DATA Services

Req ID: 203381 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Field Tech Specialist - Apple to join our team in Lexington, Massachusetts (US-MA), United States (US).

Job Duties:

  • Provide desktop and laptop support for Mac OSX systems
  • Provide technical support and training to personal computer and network users
  • Assist users in solving IT problems using available hardware and software tools
  • Support, install, and maintain personal computers, local area networks, operating systems, software, and related IT peripherals
  • Install and support hardware and software components for user groups, perform preventive maintenance, and test equipment
  • Evaluate system configuration and software to ensure effective use of hardware resource
  • Engage with users to determine their potential future business requirements and create ways to streamline making these requirements a reality
  • Provide positive customer experiences when working with users
  • Use ServiceNow ticketing system daily to triage tickets, escalations, issues, etc.


Technical Skills:

  • Mac OSX, Active Directory, iOS, Microsoft Office
  • Experience troubleshooting, installing in a Mac OSX environment
  • Experience troubleshooting, configuring, and administrating Microsoft Exchange for Desktop and Mobile Devices (iOS)
  • New system deployment (including setup, imaging, software installation, and data migration)
  • Resolution of hardware driver conflicts, user profile corruption, and operating system errors (Mac OSX and some Windows 10)
  • McAfee, SCCM, and encryption troubleshooting
  • Local and networked printer configurations
  • PKI certificate support
  • Software installations
  • Conference and meeting support. Troubleshooting systems or client-approved meeting software issues
  • Remote access support
  • Mobile device configuration and deployment (iOS)
  • Assist with Knowledge Base Article management to include initial proof reading and feedback of new articles, revision requests of existing article deficiencies, and accountability of article content comprehension
  • Backup support for customer service representatives at the customer service window to include password resets, secure token password resets, and device distribution
  • Auditing and configuration of client-maintained classified systems
  • Process security requests involving malicious software and vulnerability investigations
  • Other IT Service-desk related tasks as deemed necessary by the client within the defined scope of the contract


Basic Qualifications:

  • Bachelor’s Degree, or technical institute degree/certificate in Computer Science, Information Systems, or another related field, or equivalent combination of education and work experience
  • Minimum of 5 years of IT work experience in computer systems or support
  • Minimum of 2 years of experience with basic hardware and software products and diagnostic/problem-solving skills
  • Minimum of 2 years of work experience in troubleshooting computer systems or doing IT support
  • Must be a US Citizen with the ability to obtain a Secret Clearance


Preferred Qualifications:

  • A+ Certification or Security+ Certification
  • Associates Degree
  • ITIL Foundation


Candidates for this position will be required to adhere to NTT DATA’s and its clients’ COVID-19 health and safety protocols. NTT DATA is committed to complying with the Safer Federal Workforce Task Force COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors to the extent it is enforced by the federal government or any of its clients. If this position becomes subject to a COVID-19 vaccination mandate based on applicable law or client requirement, candidates will be required to become fully vaccinated as defined by NTT DATA or be approved for an exemption in accordance with applicable law.


About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

Nearest Major Market: Boston

Job Segment: Computer Science, Cloud, Testing, Information Systems, Technical Support, Technology