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BPO Business Sys. Analysis Senior Specialist

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Date: Jun 21, 2022

Location: Lincoln, NE, US

Company: NTT DATA Services

Req ID: 185788 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Business Sys. Analysis Senior Specialist to join our team in Lincoln, Nebraska (US-NE), United States (US).

Basic Qualifications:


2 years of experience with MS-Excel that required manipulating data using pivot tables, graphs, macros, and lookups.
1 year of experience analyzing large volumes of data (>100k rows, and 50 columns of data)
2 years of Experience with Variable Life & Annuity Products
Series 6, Series 63 and Series 26 or Series 7, 24, and 63 Required.

 

 Responsibilities:

 


· Analyzing customer data requirements/queries to design solutions for our insurance clients that yield long term benefits and better customer experience
· Researching and reviewing client change requests for Variable insurance products that include: Cancellations, Billing Changes, Trades and Rate Changes.
Approve trade transactions for Variable Life and Annuity Products.
· Providing case management services to large insurance customers requiring issue resolution and escalations to external stakeholders
· Ensuring customer satisfaction and strive to meet service standards
· Collaborating with management or other team members as appropriate to proactively address service issues and concerns
Prepare and analyze various reports to optimize team results.
Will actively participate in various testing for new initiatives that impact the department. 
• Identify trends, propose solutions and follow through until completion.
• Be a subject matter expert and principle for Variable Life and Annuity Insurance.
• Standard Operating Procedures and Business Rules Creation
• Training
Interactions with our customers 
Need background with Variable Life Insurance.
Series 6, Series 63 and Series 26 Required or Series 7, 24, and 63.

 


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About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.


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