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BPO HC and Insurance Operations Analyst

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Date: Sep 10, 2022

Location: Lincoln, NE, US

Company: NTT DATA Services

"• This is often a college graduate who is entering the workforce in their field of study. 
• They know basic principles, methods, technologies, and practices for their professional field, but usually have limited experience in applying them outside a classroom setting. 
• They handle detailed problems which require standard solutions. 
• They receive general direction from their supervisor, are assigned deliverables and may be part of a team.
• Assists in preparing SOP for new process. 
• Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance. 
• Ensures accurate and timely processing of transactions to meet or exceed client service level agreements. 
• Identifies and resolves issues around nonstandard pending transactions. 
• Performs quality audits on accounts
Required Skills :
• Strong client interaction skills. 
• Strong ability to analyze reasons behind incomplete transactions. 
• Good understanding of process interdependencies. 
• Possesses advanced domain knowledge in Healthcare and Insurance"

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