BPO Supervisor

Req ID: 302989 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Supervisor to join our team.

Position: Supervisor

We are seeking a dedicated and experienced Supervisor to join our team. The ideal candidate will possess strong leadership skills and a commitment to delivering exceptional client service. This role requires a proactive individual who can effectively manage a team and ensure operational excellence.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Salary for this Role is 55K

Key Responsibilities:

• Team Leadership: Supervise the team to ensure the highest quality of service is provided to clients.
• Performance Monitoring: Monitor team performance and report results and issues to higher-level leadership.
• Issue Resolution: Assist the team with escalated client or account issues.
• Workforce Management: Manage hiring, staffing, and maintaining a diverse and effective workforce.
• Career Development: Oversee career development, planning, performance, and pay discussions for team members.
• Client and Internal Interaction: Interact with clients and internal departments to resolve issues.
• Guidance and Compliance: Lead staff to complete assignments using established guidelines, policies, and procedures.
• Professional Representation: Demonstrate professional courtesy and represent the company positively in all communications.
• Administrative Oversight: Ensure appropriate record-keeping, required reports, and related administrative functions are accurate and maintained.
• Data Analysis: Compile and analyze data to identify trends and conduct root cause analysis.

Required Skills:

• Communication: Strong communication skills.
• Client Service and Leadership: Demonstrated client service skills and leadership capabilities.
• Project Management: Knowledge and application of project management principles and methodologies.
• Analytical Skills: Solid analytical and problem-solving skills.
• Financial Acumen: Demonstrated budgeting, business financial, and P&L skills.

Why Join Us:

• Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
• Career Growth: Opportunities for professional development and career advancement.
• Supportive Culture: Join a team that values collaboration, respect, and mutual support.
• Competitive Compensation: Enjoy a comprehensive benefits package and competitive salary.

If you are ready to take the next step in your career and contribute to our success, we encourage you to apply.

Required schedule availability for this position is between Monday-Friday 7:00 am to 7:00 pm (Central Time) evenings and Saturdays could also be required based on business needs

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

#INDBPO

#LI-MIWS

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.