Share this Job

Date: Dec 21, 2017

Location: Lincoln, NE, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 5427  

We are focused on helping our clients beat the competition by reducing policy administration costs, improving service quality, accelerating speed to market, and managing risk.  You will have the opportunity to leverage LifeSys, our highly scalable and flexible proprietary policy administration system to deliver third party administration (TPA) capabilities that provide immediate benefits and long-term results for our clients.

- Provides front line supervision to a Call Center that takes incoming insurance related phone calls from agents and policy holders.  Has direct leadership responsibilities for between 12 and 20 direct reports.

- Continuously monitors Service Levels, Calls Holding, Abandonment Rates, etc. and makes appropriate adjustments throughout the day.

- Be an available resource for escalated and/or queue calls holding.

- Prepares various month end reports for call center results.

- Motivate, coach and communicate with the associates by being visible on the floor.

- Monitor attendance, timecards, sick time, etc.  Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members.  Responsible for career development, planning, performance and pay discussions of team members.

- May contribute to the financial and resource planning for the results of the team.  Leads improvement initiatives.  Reviews structured problems, selects and applies standards and guidelines.  Identifies underlying issues and considers possible alternatives.

 

our highly scalable and flexible proprietary policy administration system to deliver third party administration (TPA) capabilities that provide immediate benefits and long-term results for our clients.

- Provides front line supervision to a Call Center that takes incoming insurance related phone calls from agents and policy holders.  Has direct leadership responsibilities for between 12 and 20 direct reports.

- Continuously monitors Service Levels, Calls Holding, Abandonment Rates, etc. and makes appropriate adjustments throughout the day.

- Be an available resource for escalated and/or queue calls holding.

- Prepares various month end reports for call center results.

- Motivate, coach and communicate with the associates by being visible on the floor.

- Monitor attendance, timecards, sick time, etc.  Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members.  Responsible for career development, planning, performance and pay discussions of team members.

- May contribute to the financial and resource planning for the results of the team.  Leads improvement initiatives.  Reviews structured problems, selects and applies standards and guidelines.  Identifies underlying issues and considers possible alternatives.

 

var rteSpFieldIdExt = 'tor_wf_sect_0_fextJobDescHeader';var rteCoIdExt = '4171430P';var rteLsFieldIdExt = 'tor_wf_sect_0_fextJobDescHeader';registerFCKEditors('tor_wf_sect_0_fextJobDescHeader','sfJobReqLegalScanExt', '

<span style=\"font-family:Arial, Helvetica, sans-serif\">At NTT DATA\xa0<\/span>we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company\u2019s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.<\/p>\n\n

Req ID:\xa05427<\/span>\xa0\xa0<\/p>\n\n

We are focused on helping our clients beat the competition by reducing policy administration costs, improving service quality, accelerating speed to market, and managing risk.\xa0 You will have the opportunity to leverage LifeSys, our highly scalable and flexible proprietary policy administration system to deliver third party administration (TPA) capabilities that provide immediate benefits and long-term results for our clients.<\/o:p><\/font><\/p>\n\n

- Provides front line supervision to a Call Center that takes incoming insurance related phone calls from agents and policy holders.\xa0 Has direct leadership responsibilities for between 12 and 20 direct reports.<\/o:p><\/font><\/p>\n\n

- Continuously monitors Service Levels, Calls Holding, Abandonment Rates, etc. and makes appropriate adjustments throughout the day.<\/o:p><\/font><\/p>\n\n

- Be an available resource for escalated and/or queue calls holding.<\/o:p><\/font><\/p>\n\n

- Prepares various month end reports for call center results.<\/o:p><\/font><\/p>\n\n

- Motivate, coach and communicate with the associates by being visible on the floor.<\/o:p><\/font><\/p>\n\n

- Monitor attendance, timecards, sick time, etc.\xa0 Has authority to recommend and take action as to the hiring, firing, advancement, demotion or promotion of team members.\xa0 Responsible for career development, planning, performance and pay discussions of team members.<\/o:p><\/font><\/p>\n\n

- May contribute to the financial and resource planning for the results of the team.\xa0 Leads improvement initiatives.\xa0 Reviews structured problems, selects and applies standards and guidelines.\xa0 Identifies underlying issues and considers possible alternatives.<\/o:p><\/font><\/p>\n\n

\xa0<\/p>\n', null, 'extJobDescHeader');


 

.

Requirements:

- 5 or more years of call center service experience is required.

- 2+ Years of Insurance specific job experience required.

- Strong verbal and written communication skills required.

- Demonstrated problem solving skills required.

- Ability to work with a variety of people and levels in the organization.

- Ability to use multiple systems including Word, Excel, Access, and Image.

 

Preferences:

- LOMA courseswork or designations strongly preferred.

- Knowledge of LifeSys (internal system) preferred.

- Previous people leadership experience preferred.

- Worksite Employee Ben

This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.


Nearest Major Market: Lincoln

Job Segment: Manager, Management