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BPO Supervisor

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Date: Mar 9, 2023

Location: Lincoln, NE, US

Company: NTT DATA Services

  • Assists team with escalated client or account issues.
  • Manages the hiring, staffing and maintaining of a diverse and effective workforce
  • Responsible for career development / planning, performance and pay discussions of team members.
  • Interacts with clients and internal departments to resolve issues.
  • Leads staff to complete assignments using established guidelines, policies, and procedures.
  • Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
  • Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
  • Compiles and analyzes data to identify trends for root cause analysis.

Skills Required

  • Solid communication skills.
  • Demonstrated client service skills and leadership capabilities.
  • Knowledge, understanding and application of project management principles and methodologies.
  • Solid analytical / problem solving skills.
  • Demonstrated budgeting, business financial and P&L skills.

Job Segment: Project Manager, Manager, Technology, Management