Insurance Compliance Senior Analyst

Pay for this role is : $65,000/yr

Hours of Operation: M-F, 8AM CST to 5PM CST

Basic Qualifications: 

• 2 years of demonstrated expertise in life insurance & annuities; understanding of products and concepts. 

• 2 years of experience communicating with insurance company home offices ensuring a high level of client satisfaction. 

• 2 years of experience with methodology writing for creating clear and concise documentation. 

• 2 years of experience in coordinating or leading special projects and supervising, monitoring, and verifying contracts of the Jr. Associates 

Responsibilities: 

• Review, monitor, and verify investigation documents prepared by Junior Associates to ensure accuracy and thoroughness. 

• Interact with members of the Admin team and directly with clients to resolve policy issues and analyze processes for accuracy. 

• Demonstrate excellent written and verbal communication skills. 

• Life Insurance and annuity experience. 

• Excellent analytical / problem solving skills. 

• Assists team with escalated client or account issues. 

• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications. 

• Compiles and analyzes data to identify trends for root cause analysis. 

• Highest-level of support on programs, projects, reporting, filing for the BPO organization (electronic and hard copy), confidential materials handling, and issue resolution through experiences performing the role. 

• Subject matter expert in particular area of administrative support. 

• Assists to review, update and implement process and policy improvements. 

• Regularly responsible for accessing, organizing, and maintaining confidential company information. 

• Coordinates/leads special projects. 

• Advanced writing, analytical and problem-solving skills. 

• Advanced ability to effectively respond to shifting and changing priorities of a complex nature. Expert client service skills. Exceptional organization and time management skills. 

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating

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