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Customer Care Analyst

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Date: Jan 3, 2019

Location: Lincoln, NE, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 32008  



 

In these roles you will be responsible for:

  • This role involves a mixture of voice, email  focused duties with insurance customers. This is 40-80 calls per day.

  • Perform various  research  tasks which are individually assigned to further assist customers. 
  •  Assist in de- escalating call situations to support of other team members. This is 30% of the 40-80 calls per day.
  • Ensure customer satisfaction and strive to assure that service standards are met in accordance with standards set by individual insurance client standards
  • Coaching and mentoring of individual team members.
  • Provide front-line phone customer service to policyholders, beneficiaries, agents, and internal customers

  • Develop and maintain a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
  • Collaborate with management or other team members as appropriate.

 

Required:

  • Three or more years of customer service based experience is required. 
  • Must be proficient in Microsoft Office products including Word, Excel, and Outlook. 
  • Must have good keyboarding skills and experience with dual computers monitors.
  • Ability to multitask, specifically navigating between multiple open computer applications at one time

Preferred Experience:

Must be able to communicate effectively (both verbally and in writing).  

Must have the ability to read, analyze, and interpret general business communications. 

 

 

 

This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                

                     

About NTT DATA Services

 

NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

 

NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.

 

NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

 

 

 


Nearest Major Market: Lincoln

Job Segment: Consulting, Technology