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Date: Jan 3, 2018

Location: Lincoln, NE, US

Company: NTT DATA Services

At NTT DATA we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.

Req ID: 12285  


-Apply regulations found in the Medicare Managed Care Manual and Plan Communication User Guide to Desk Level Procedures and audit finding review

-Assess daily inventory and assign work items to 2-3 small teams based on skill sets, volume, and timeliness requirements

-Interacts with the customer and other internal departments to resolve escalated or unusual issues

-Acts as first level support for Enrollment and Premium Billing teams when complex cases arise or processing clarifications are needed

-Apprises the Supervisor and Associate Director of inventory, aging, and escalated member cases

-Routinely reviews the work of team members and provide coaching and best practice solutions

-Participate in weekly internal quality calls and monthly calibration calls with the customer

-May act as the Leader-On-Duty in the absence of the Supervisor and Associate Director

This is a full-time salaried position with a group company within NTT DATA.  Please note, 1099 or corp-2-corp contractors will NOT be considered. This position is only available to those interested in direct staff employment opportunities.  We offer a full comprehensive benefits package that starts from your first day of employment.

Nearest Major Market: Lincoln