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Open Enrollment CSR

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Date: Oct 10, 2021

Location: Lincoln, RI, US

Company: NTT DATA Services

Req ID: 153174 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

NTT DATA Services currently seeks an Open Enrollment Customer Service Representative to join our team. If you feel you are qualified by the description below, please apply for a chance to interview and discuss your skills & qualifications.

 

 The Open Enrollment CSR will provide targeted, personalized service based on a holistic view of the member, benefits, health information, and through engagement.
• Handles customer service inquiries and problems via telephone, internet, web-chat or written correspondence.
• Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.
• Utilizes resources to assist customers in understanding components of the Aetna products including claims, accumulators, usage and balances, and cost sharing.
• Be a first line of contact with the customers.
• Work with members, providers and plan sponsors to help them understand our products and services.

 

Experience:

• A minimum of two years of Customer Service experience in a service environment, such as a call center or retail location preferred.
• Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
• Effective organizational skills and ability to manage multiple tasks.
• Effective communication skills, both verbal and written

 

Education
High School diploma or GED

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance.


Job Segment: Consulting, Technology