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Date: Dec 23, 2017

Location: Lincoln, NE, US

Company: NTT DATA Services

Req ID: 5390 


At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.


NTT DATA Services currently seeks a BPO Sr. Associate to join our team in Lincoln, Nebraska (US-NE), United States (US).



Role Responsibilities

- Has in-depth knowledge of Tools/Software used for Transactions & Audit Process

- Performs transactional quality audit based on predefined audit parameters

- Has the ability detect transactional errors and perform root cause analysis

- Accurately reports the required data for  various Projects/Initiatives

- Can classify errors based on type, can perform root cause analysis and documentation of quality protoco

 - Work requires the exercise of discretion and independent judgment to investigate and resolve problems or situations

- Recommends and assists in the implementation of changes to policies / procedures as appropriate

- Understands the implications of actions and decisions within work area and across teams

 - Receives general direction; work may be completed without pre-established procedures

- Work guided by team requirements or department objectives


Establishes own priorities within general guidelines

- Coordinates resources and activities as needed to achieve deadlines and results

- Finds ways to improve efficiency, quality and service of ongoing work

- May provide direction/coaching to less experienced team members

 - Contributes to area through the quality and efficiency of work

- May contribute to the area by ensuring the accuracy of others’ work

- Applies communication skills to interpret technical information or to provide technical advice/guidance

- Builds trust; explains the rationale behind processes, approaches and decisions

- Anticipates future needs based on past transactions


- High school diploma or equivalent

- Experience & Knowledge in Life and Annuity Insurance Products and Processes




- Associates degree, technical college or some college course work

- General Accounting in an Insurance TPA set up





This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries.  Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.                                                                                


About NTT DATA Services


NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.


NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 100,000+ professionals in more than 50 countries, and NTT Group, a partner to 85 percent of the Fortune 100. Visit to learn more.


NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs.  The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law.  To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.




Nearest Major Market: Lincoln

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