Organizational Change Manager Lead

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Date: Apr 12, 2024

Location: Linthincum, MD, US

Company: NTT DATA Services

Req ID: 270697 

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Organizational Change Manager Lead to join our team in Linthincum, Maryland (US-MD), United States (US).

The Organizational Change Manager (OCM) Lead will oversee a team of OCM specialists that supports a portfolio of Medicaid projects for a Maryland state agency. The OCM Lead Change Manager maintains a broad understanding of project activities assigned to their team, using standard processes in order to apply a structured (OCM) approach and methodology to manage project impact to stakeholders. 

Additional duties include:

•    Work with the PMO to assign projects to OCM team members and oversee the progress of OCM work on projects. 
•    Support the client Portfolio manager on all program level communications and organizational concerns. 
•    Apply a structured change management approach and methodology for the impact to personnel caused by projects and change efforts.
•    Coach individual OCM resources providing guidance and feedback as needed. 
•    Identify potential personnel risks, anticipated points of resistance, and develop specific plans to mitigate or address the concerns. 
•    Understand client's organization and change management issues, explain the factors involved and shape organizational solutions to deliver value to the client.
•    Conduct organizational change readiness assessments, evaluate results, and present findings in a logical and easy-to-understand manner.
•    Support the execution of change management plans by employee-facing managers and business leaders.
•    Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan, stake holder analysis and resistance management plan. 
•    Support training and coaching, work closely with communications, HR and organization development teams to support the implementation of the plans.
•    Be an active and visible coach to executive leaders who are change sponsors 
•    Create and manage measurement systems to track and report on adoption, utilization and proficiency of individual changes. 
•    Identify resistance and performance gaps, and work to develop and implement corrective actions.

Basic Qualifications
College Degree in Organizational or Cultural Change Management or equivalent business experience

Minimum of 8 years' experience in Business Analysis or Project Management including:

Minimum of 4 years’ experience related to the successful delivery of change management work in the disciplines of change management methodology, job/role design, stakeholder engagement, sponsorship alignment, communication planning, training/performance support and organizational readiness.
Minimum 1 year leading a team of OCM resources. 

Preferred Skills

•    Excellent written and verbal communication, problem-solving and customer service skills
•    Prosci or other Change Management certification a plus
•    Demonstrated experience conducting meetings and making presentations.
•    Must be a team player and a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success.
•    Strong analytical and critical thinking skills
•    Experience using SharePoint and Microsoft Office applications.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $118,000 - $150,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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