Organizational Change Management (OCM) Analyst

Req ID: 363909 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Organizational Change Management (OCM) Analyst to join our team in Little Rock, Arkansas (US-AR), United States (US).

The OCM Analyst will support Business Operations Support (BOS) for a state Medicaid Program. Working under the direction of the OCM Manager, this role will analyze organizational impacts, develop change management strategies, create training materials, and support alignment across multiple Project Management Offices (PMOs). The successful candidate will collaborate with state business staff, system and service vendors, and NTT DATA project managers and consultants to support planning, design, UAT, implementation, and evaluation of key system and processes changes. 

Key Responsibilities

Organizational Change Management
•    Conduct change impact assessments, stakeholder analyses, readiness assessments, and risk evaluations.
•    Apply structured OCM methodologies (e.g., ADKAR, Prosci®) to guide change activities.
•    Develop OCM deliverables including Change Management Plans, Communication Plans, Stakeholder Maps, and Reinforcement Plans.
•    Review vendor OCM deliverables (e.g., Communication Plans, Training Plans) for quality and alignment.
•    Identify resistance, develop mitigation strategies, and track OCM issues and adoption progress.
•    Support organizational alignment across PMOs and ensure consistent OCM practices.

Training & Learning Development
•    Conduct training needs assessments based on project impacts and stakeholder groups.
•    Develop training materials including user guides, Standard Operating Procedures (SOPs), Quick Reference Guides (QRGs), presentations, facilitator guides, and job aids.
•    Collaborate with Subject Matter Experts (SMEs) to translate technical or process-heavy content into clear, user-friendly training.
•    Deliver training sessions (virtual or in-person) and support end-user readiness.
•    Conduct post-training evaluations, measure outcomes, and apply continuous improvement.
•    Support staffing and training plans for new processes and system changes.

Business Analysis & Project Support
•    Analyze technical, business, and user needs to develop clear requirements documentation.
•    Review project artifacts throughout the Software Development Lifecycle (SDLC) for quality, compliance, and completeness.
•    Identify and report issues, risks, and dependencies.
•    Research business problems and provide recommendations to support decision-making.
•    Ensure project methodologies, processes, and governance standards are followed.
•    Prepare and deliver presentations to business leaders, vendors, and project teams.

Communication & Stakeholder Engagement
•    Develop and execute communication strategies for internal and external stakeholders.
•    Identify communication channels, formats, and frequency to support project transparency and adoption.
•    Promote consistent messaging across PMOs, vendors, and business units.
•    Facilitate communication between business and technical teams to ensure shared understanding.
•    Publish communication materials throughout the project lifecycle.

Required Qualifications:

•    6+ years supporting or developing healthcare systems.
•    3+ years supporting large, complex Medicaid system implementations or Medicaid business operations.
•    3+ years supporting state Medicaid Programs/Medicaid Management Information System (MMIS) with experience in training, communications, or OCM.
•    1+ year working with SDLC methodologies and project management principles.
•    2+ years delivering OCM work (change methodology, stakeholder engagement, communication planning, training, organizational readiness, etc.).

Preferred Skills:

•    Strong verbal communication, facilitation, and presentation skills.
•    Excellent technical and professional writing skills.
•    Experience in consulting and OCM; Prosci® or similar certification preferred.
•    Proficiency with Microsoft tools, Jira, SharePoint, Teams, and Outlook.
•    Experience working with Medicaid Enterprise Systems (MES) vendors.
•    Ability to translate between non-technical business users and technical IT teams.
•    Strong analytical, problem-solving, and client service skills.
•    Demonstrated ability to coach, motivate, and guide teams through change.
•    Exceptional organizational and time management skills.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $87,132- $130,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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