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Deskside Support Engineer

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Date: Jun 21, 2022

Location: London, LND, GB

Company: NTT DATA Services

NTT DATA Services strives to hire exceptional, innovative, and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

Main Duties and Responsibilities:

·         To diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications.

·         To assist all our users with any logged IT related incident when called upon.

·         To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.

·         To accurately record, update and document requests using the IT service desk system.

·         To install and configure new IT equipment.

·         To resolve incidents and upgrade different types of software and hardware

·         To resolve incidents with printers, copiers and scanners

·         To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.

·         Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

·         Must be ready and willing to work as part of a IT Support Team

·         Must have an ability to manage changing priorities

·         To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.

·         To work within the relevant legislation, policies and procedures.

·         To actively support equality and diversity policies of the organization.

·         To attend training courses as identified and agreed for appropriate development.

 

Skills:

  • Good working and troubleshooting knowledge of Windows 7/10
  • Microsoft Active Directory knowledge and usage
  • Experience with Microsoft Office.
  • Experience of Apple devices
  • Basic TCP/IP Networking Protocols
  • Setup of wireless handheld devices such as Apple iOS iPhone / iPad
  • Coordinate activities with Help Desk, Network Services, or other IS groups

 

 

About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. To learn more, please visit https://us.nttdata.com/en/about-us/content/diversity-and-inclusion. Furthermore, NTT DATA Services will make accommodations for eligible applicants on a case-by-case basis. Please email EEOOfficer@nttdata.com for assistance. 


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